Operations Executive
DHL
Operations Executive
Functions: Operation
Reporting to: Manager - Operations
Location: Vadodara, Gujarat
About Blue Dart Express India
Blue Dart Express India, a leader in the logistics and express delivery sector, is part of the DHL Group. We provide reliable, time-sensitive delivery solutions to over 37,000+ locations across the country. Our robust domestic network and unmatched infrastructure position Blue Dart as a critical player in India's logistics industry. We take pride in innovation, service excellence, and building a high-performance workforce that drives sustainable business growth.
Purpose
Responsible for all inbound and outbound operations at the Service Center and ensuring timely, accurate and profitable delivery of DP/Etail/INTL shipments to customers
Key Responsibilities
Operational
- Responsible for supervising daily inbound and outbound DP/Etail/NTL operations at the Service Center
- Analyze load patterns on a periodic basis to plan pick-up and delivery routes for first and last mile connectivity to customers
- Monitor daily loads and plan delivery and pick-up schedules accordingly
- Ensure safe, timely and profitable delivery of shipments to customers and work towards reduction of instances of undelivered shipments, RTO instances, etc.
- Ensure safe handling of all shipments and report any damaged cases to the origin/ hub
- Oversee adherence to the operational workflows and standard operating procedures (SOPs)
- Handle all exception cases; On a daily basis check on the exceptions of the previous day and ensure follow up for closure/ resolution of the same
- Monitor attendance and leaves for the staff on a daily basis and plan operations accordingly
- Conduct daily staff briefings, including communication regarding any operational changes, route changes etc
- Monitor performance of service centre and ensure conduct of trainings for regular staff, PDAs/MPCs, etc. in line with the training programmes designed centrally
People
- Provide direction, guidance and support to employees to help them discharge their duties effectively
- Monitor the performance of the team on a continuous basis to identify key performers
- Mentor and coach subordinates to develop the team's capabilities and build a robust succession pipeline
- Ensure that the Service Centre is adequately staffed as per the manpower requirements
Key Result Areas and Key Performance Indicators
| S. No | Key Result Areas | Key Performance Indicators |
| 1 | Productivity | PDA /MPC Productivity monitoring |
| 2 | Drive service quality and excellence in the Service Centre | Timely connectivity of outbound loads to the Hub (% compliance) |
| Timely updation of status (in scan, out scan, exceptions, Proof of Delivery, Delivery Challansetc) in the system (% compliance within TAT) | ||
| Adherence to SOPs (measured in terms of number of non-compliances/ deviations) as observed in audit | ||
| % Exceptions closed within TAT | ||
| 3 | Ensure Security of Shipments | Number of open regional security related cases in the Service Centre |
| 4 | Drive Operations Process Efficiency and capability | % increase in operational productivity in the Service Centre (measured as shipments/ employee) |
| 5 | Ensure Performance Driven Culture | Adherence to Performance Management system timelines and guidelines |