Operations Executive (communication Executive)

Ground Hub Operations Manager

Responsible for all inbound, outbound, and transit operations at the Ground Hub during the shift; ensure timely and accurate connections of shipments onto the ground network during the shift.

Key Responsibilities:

• Supervise the entire shift operations in terms of inbound, outbound, and transit operations for shipments mainly in terms of tally, documentation, and loading operations for:
• Ensuring timely and accurate connections of shipments onto the approved ground network
• Ensuring the timely and accurate dispatch of inbound loads to the respective service centers/ PUDs/ DCs/ directly to customers during the shift
• Ensure on time arrival and departures of all loads during the shift; coordinate with origin to provide information on load arrivals and ensure timely further connections of shipments to destination as per scheduled runs
• Ensure smooth conduct of activities related to Point to Point operations, Multi-level billing operations, and EDL/ ODA operations during the shift
• Manage connections of daily inbound and outbound shipments on the rail network
• In case of Rail operations, ensure timely load connections and receipt of loads to and from the railway stations
• Ensure appropriate and accurate completion of paperwork and documentation for necessary regulatory clearances (octroi, sales tax, etc.) for all inbound, outbound, and transit loads during the shift
• Coordinate with check-posts and nakas for clearance of shipments
• Oversee the work of supervisors in the shift to ensure adherence to the operational workflows, and Standard Operating Procedures (SOPs) at the ground hub
• Coordinate and manage all cases of network changes, priority runs, misconnections, etc. occurring during the shift; provide communication regarding the same to the concerned PUD Centers / Service Centers
• Ensure code updations for misconnections, misroutes, wrong tagging, or any such issues and ensure mail communication to the required locations regarding the same
• Handle all exception cases during the shift; on a daily basis check on the exceptions of the previous shifts and ensure follow up for closure/ resolution of the same
• Ensure availability of sufficient vehicles during the shift for inbound / outbound operations
• Provide inputs for fleet requirements and ensure availability of sufficient vehicles for network and feeder runs
• Oversee vehicle placement at bays and monitor the tally and loading operations during the shift
• Undertake SLAH (stock lying at hub) checking for the shift and take appropriate action for the same
• Handle all internal/ external communications during the shift for smooth operations
• Check and revert on mails from management, in conjunction with relevant departments
• Check attendance and leave data for all staff in the shift; plan daily operations within the shift as per the loads and attendance
• Conduct daily staff briefings, including communication regarding any operational changes in the shift
• Support the Head – Ground Hub in shift planning
• Ensure safe handling of all shipments and report any damage cases to the origin
• Ensure adequate manning of the Ground Hub during the shift in terms of full-time employees, PDAs, loaders, etc.
• Monitor performance of staff during the shift and support in conduct of regular trainings for regular staff, PDAs, loaders, etc. in line with the training programmes designed centrally
• Responsible for generation of all MIS related to Ground Hub operations during the shift
• Provide direction, guidance, and support to the employees to help them discharge their duties effectively
• Ensure capability building for the team

Key Result Areas and Key Performance Indicators:

• Ensure service quality and excellence in the Ground Hub:
• Timely connectivity of inbound loads to the PUD / DCs (% compliance)
• % Stock lying at hub (SLAH)
• Timely updation of status (in scan, out scan, exceptions, pre-alerts etc) in the system (% compliance within TAT)
• Adherence to SOPs (measured in terms of number of non-compliances/ deviations) as observed in audit:
• Number of instances of misroutes and misconnections
• Ensure Network Health in the shift:
• Adherence to network timelines (number of instances of delays in departure schedules of network vehicles) in the shift
• % connectivity of shipments picked up within the cutoff times to the scheduled network runs in the shift
• Ensure Performance Driven Culture:
• Adherence to Performance Management system timelines and guidelines