Operations Agent

Operations Agent

Location: Worcester, WR4 0SZ

Shift Pattern: Monday – Friday different shifts between 07:00 – 18:00

We're looking for a motivated and customer-focused Operations Agent to join our team at Stansted! If you thrive in a fast-paced environment and love delivering exceptional service, this could be your next big move within DHL!

Role Overview:

As the face of our Service Centre, you'll be the first point of contact for both internal and external customers. You'll manage queries, support operational tasks, and help maintain our high standards of service and professionalism.

Key Responsibilities:

• Provide top-tier customer service face-to-face and over the phone
• Handle administrative and operational tasks efficiently
• Use multiple IT systems to support daily operations
• Act as Service Centre receptionist when needed
• Ensure compliance with safety, security, and customs procedures
• Support problem resolution and redistribution of shipments

What You'll Bring:

• Excellent communication and interpersonal skills
• Strong IT and operational process knowledge
• Ability to stay calm under pressure and solve problems
• A collaborative mindset and a "can-do" attitude
• Previous experience in logistics or admin is a plus!

What's in It for You:

• Competitive salary
• Performance-related bonus schemes
• Generous holiday entitlement
• Excellent pension & life assurance
• Enhanced maternity pay
• Sick pay & wellbeing support
• Discounts on retail, entertainment, gym memberships & more
• Fantastic training & development opportunities

Interested? If you are passionate about delivering exceptional service and want to be part of a dynamic team, apply now to become an Operations Agent at DHL International (UK) Ltd. Together, we can make a difference.

DHL International (UK) Ltd, act as a "Data Controller" and as per our responsibilities in line with the General Data Protection Regulations (GDPR) we take data protection very seriously and understand the importance of protecting your privacy and Personal Information. We collect and use your Personal Information in accordance with our Privacy Policy which will be supplied to you as part of our recruitment process.