Manager - Operations - SUB

Manager Operation

Function: Hub Operations

Reporting to: Head – Air Hub

Purpose

Responsible for all inbound, outbound and transit operations at the Air Hub during the shift for DP, Apex and International shipments; Ensure timely and accurate connections of shipments onto the air network during the shift

Key Responsibilities

Operational: Supervise the entire shift operations in terms of inbound, outbound and transit operations for DP / Apex / International shipments mainly in terms of tally, documentation and carting/ loading operations for

Ensuring timely and accurate connections of DP, Apex and International loads onto the approved air network (BDA and commercial flights)

Ensuring the timely and accurate dispatch of inbound DP, International and E-Retail loads to the respective service centers during the shift

Ensuring the timely, accurate and profitable delivery of all Apex shipments to customers

Ensure appropriate and accurate completion of paperwork and documentation for necessary regulatory clearances (octroi, sales tax, etc.) for all inbound, outbound and transit Apex loads during the shift; Also ensure completion of all regulatory clearances and paperwork for International shipments

Coordinate with check-posts and nakas for clearance of shipments

Oversee the work of supervisors in the shift to ensure adherence to the operational workflows, and Standard Operating Procedures (SOPs) at the air hub

Coordinate and manage all cases of network changes, priority runs, misconnections, etc. occurring during the shift; Provide communication regarding the same to the concerned PUD Centers / Service Centers

Ensure code updations for misconnections, misroutes, wrong tagging, or any such issues and ensure mail communication to the required locations regarding the same

Handle all exception cases during the shift; On a daily basis check on the exceptions of the previous shifts and ensure follow up for closure/ resolution of the same

Ensure availability of sufficient vehicles during the shift for inbound / outbound operations

Oversee vehicle placement at bays and monitor the carting and tally operations during the shift

Undertake SLAH (stock lying at hub) checking for the shift and take appropriate action for the same

Handle all internal/ external communications during the shift for smooth operations

Check and revert on mails from management, in conjunction with relevant departments

Check attendance and leave data for all staff in the shift; Plan daily operations within the shift as per the loads and attendance

Conduct daily staff briefings, including communication regarding any operational changes in the shift

Support the Head – Air Hub in shift planning

Ensure safe handling of all shipments and report any damage cases to the origin

Ensure adequate manning of the Air Hub during the shift in terms of full-time employees, PDAs, loaders, etc.

Monitor performance of staff during the shift and support in conduct of regular trainings for regular staff, PDAs, loaders, etc. in line with the training programmes designed centrally

Responsible for generation of all MIS related to Air Hub operations during the shift

People: Provide direction, guidance and support to the employees to help them discharge their duties effectively

Ensure capability building for the team

Key Result Areas and Key Performance Indicators

S.No - Key Result Areas - Key Performance Indicators

1. Optimize fleet costs in the hub - % Fleet utilization for all milk-runs / feeder runs from the hub

Drive service quality and excellence in the Air Hub - Timely connectivity of inbound loads to the service centers (% compliance)

% Stock lying at hub (SLAH)

% Consolidated bagging from the hub

Timely updation of status in the system (% compliance within TAT)

Adherence to SOPs (measured in terms of number of non-compliances/ deviations)

Number of instances of misroutes and misconnections

Timely communication with origin in case of exceptions (% closure within TAT)

Timely communication with service centers in case of any network delays etc

Ensure Network Health and capacity utilization in region - Adherence to network timelines ( number of instances of delays in arrival and departure schedules)

% connectivity of shipments picked up within the cutoff times to scheduled BDA flights

Ensure Performance Driven Culture - Adherence to Performance Management system timelines and guidelines