DHL Express - Develop an annual customer visit cycle to secure committed orders with new and existing customers and gain any competitor held businesses to ensure that individual agreed targets are achieved. Formulate a personal sales plan that incorporates initiatives for identifying and gaining new business prospects and maximizes growth within the existing customer base. Build a strong client relationship to ensure that the account performs and grows to its maximum potential, reducing attrition rate and minimizing opportunities for competitors to gain business. Convert qualified leads into customers and develop and penetrate existing accounts. Ensure all customer agreements are cost sensitive so as to ensure a suggested minimum pricing tariff is set and adhered too. Control all documentation and data relating to customer visits, agreements and terms of reference to ensure that customer information is maintained accurately in the customer database. Analyze and monitor customer data to measure success and identify fluctuations/trends so as to decide on the relevant actions to be taken.