Domestic Operations Agent

Domestic Operations Agent

We have an exciting opportunity for an experienced Domestic Operations Agent to direct and coordinate the domestic land/air movement of freight. This Agent will ensure constant optimization to deliver maximum productivity; ensures compliance with group business strategy and local business environment; adhere to regulations and internal procedures; and manage the ongoing interface with Customer Service, Product, and Global Service Centers.

Key Responsibilities:

• Handle incoming customer calls with the intent of providing customer satisfaction, retention, and growth
• Perform and direct overall order and service-related activities for assigned Key Accounts
• Ensure timely and accurate information is provided to customers in a professional manner
• Respond to inquiries through phone, mail, email, fax, website, and/or face-to-face contact with customers
• Facilitate resolution of highest level of escalated or sensitive customer complaints through verbal or written contact with customer with broad use of discretion
• Provide advanced customer support
• Act as a liaison with various departments to ensure complaints are resolved to the customer's satisfaction
• Recommends operational improvements
• Support First Choice, ISO and Process Improvement Company initiatives
• Ensure adherence to all Company Best Practice processes and principles
• Review and escalate Profit and Loss issues to improve operational performance to include cost controls, vendor management, account profitability, carrier selection and other profit enhancing opportunities
• Achieve established company and individual Key Performance Indicators
• Other similar responsibilities as needed/assigned

Skills / Requirements:

• 5+ years Freight Forwarding experience
• Competent with Logistic Management or similar programs
• Functionally competent with MS Office
• Strong, applicable problem solving /analytical skills
• Demonstrated Organizational Skills
• High Level Leadership Skills (communication, motivation and interpersonal skills)
• Demonstrates strong communication capabilities
• Easily capable of making well informed decisions

Pay Range: $19.39 - $25.85/hr. (Based on Experience)

Benefits (All Non-Union Employees):

• Compensation: Competitive base salary plus role dependent performance-based incentives.
• 401(k) Match: $1-for-$1 match up to 4% quarterly + 2% annual base contribution.
• Stock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate.
• Medical: Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions.
• Vision: Optional coverage for exams, frames, and contacts.
• Dental: Optional coverage for preventive, basic, and major services.
• Paid Time Off: 7 major holidays, 8 floating holidays, and accrued vacation/sick days.

Why Join DHL Global Forwarding?

At DHL Global Forwarding, we invest in our employees' growth, providing training, guidance, and career advancement opportunities. We believe in building careers, not just jobs, and empowering our team to develop skills and achieve long-term success.

Be part of DHL Group, the world's leading logistics provider, operating in 220+ countries. DHL Global Forwarding (DGF) is a global leader in air and ocean freight, with 30,000+ employees ensuring seamless transport and supply chain solutions. Explore careers with us.

Equal Opportunity Employer

DHL Global Forwarding is committed to equal employment opportunities, evaluating all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.

Work Authorization

Applicants must be legally authorized to work in the United States. Visa sponsorship is not available for this role.