Customer Service Representative
DHL
Customer Service Representative
As a Customer Service Representative at DHL, you'll overcome daily logistical challenges to ensure warehouse operations run smoothly. In a fast-paced environment, where every day is different, you'll have the autonomy to make decisions and be able to continually grown professionally. Use your talents to lead a committed team to greatness and drive the future of logistics, using the latest technology.
• Customer support via phone and email
• Actioning customer queries
• Daily/Weekly/Monthly KPI reporting
• Manage service relationships
• Ensuring quality & service standards are met
• General Administration duties
You have the following qualities & qualifications:
• Previous customer service experience (phone and email)
• Strong customer service skills
• Proven experience in providing solutions to escalations
• Excellent knowledge of Microsoft Office applications
• Demonstrated ability to multi task