Customer Service Colleague

Customer Service Colleague

Pay Rate: £20,535.36 Grade: P Contract Type: Permanent Part time 30 hours per week Shift patterns: 5 on 3 off shift pattern covering the hours between 03:00 - 00:00 (Early, Mids and Late Shifts) Location: Liverpool, L24 1YD

PLEASE NOTE: The role is based within an airport. You will be required to undergo a security/background check if you are to be successful for this position.

Think you know DHL? Think again! We're not just about delivering parcels. DHL Supply Chain is the world's leading logistics company, providing top-notch ground handling services at numerous UK airports. Join us in our mission to deliver excellence in aviation logistics!

We're now looking for Customer Service Colleagues to play an integral role at the heart of our operations, ensuring that every flight is a success.

A typical day may involve:

• Checking passenger travel documentation at check-in area and boarding gate for acceptance
• Representing the airline and providing an exceptional level of customer service, making the passengers' journey positively memorable
• Consistently delivering the highest customer service
• Reinforcing rules for oversized luggage, ensuring the correct fees apply if the size/weight is over allowances
• Assisting passengers during flight disruptions (delays, cancellations), overbooking and any other incidence

This role would suit people who:

• Have excellent communication and interpersonal skills
• Have previous experience in customer service, preferably in the travel industry
• Can remain calm and composed under pressure
• Have attention to detail and accuracy
• Are flexible to work in shifts, including weekends and bank holidays
• Are confident dealing with challenging situations
• Work well within a team and have excellent communication skills
• Candidates must be able to attend the assessment day on Monday 6th April

Security process to work within aviation and travel at DHL:

• Be able to provide five years' address history
• Be able to provide five years' reference history (employment/education/benefit claim/character)
• Pass a pre-employment Drug and Alcohol test

Why join us?

• We're happy to talk about flexible working – just ask about alternative patterns at interview
• Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution
• Free confidential 24/7 GP consultations
• Hundreds of retail and lifestyle discounts
• Affordable loans, savings schemes and free mortgage advice

We're the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.

Building an inclusive workplace

At DHL, we're all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day.

As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex-service personnel and are dedicated to helping our veterans find jobs.

Please be aware that interviews are provisionally scheduled to take place on Monday 6th April 2026. Applications received after this date may not be considered but will be added to our talent pool for future opportunities, subject to your consent. Please also be aware that we review applications continuously and where we have a large number of applications the application period may close ahead of the provisional interview date. To ensure your application is considered we recommend submitting it as early as possible.