Customer Service

English Speaking Customer Service Specialist

We are looking for an English Speaking Customer Service Specialist for our head office located in Halkali / İstanbul. The role involves contributing to company profitability through ensuring customer satisfaction and converting customers into passionate evangelists. If you love talking to people, proactively solving issues, and are good at analysis, this can be your call! This is an opportunity to experience multinational logistics dynamics at the heart!

Main Responsibilities:

• Being accountable for big volume local/multinational customers, supervising the logistics operation.
• Provide knowledgeable answers to questions about product, pricing, and availability.
• Work with internal departments to meet customer's needs.
• Data entry in various platforms/using digital systems.

Qualifications & Key Requirements:

• University graduation
• Newly graduate or 1-2 years' experience
• Fluent English in both writing & speaking
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work
• Problem solving and analytical thinking

We are looking for a passionate and dynamic individual who is ready to take on challenges and make a difference. If you think you are a good fit, send us your application and step into the new chapter in your career journey!

About DHL Freight:

With DHL Freight we are one of the leading road freight providers, offering high-quality LTL (less than truck load), FTL (full truck load), and intermodal services for the B2B environment. With our road freight expertise, an unrivalled terminal network, special services like Customs, Trade Fairs & Events, and sector-specific solutions we simplify our customers' most complex transportation processes.

DHL Freight comprises more than 160 road terminals across Europe, parts of the Commonwealth of Independent States (CIS), North Africa, the Middle East, and North America. In these approximately 50 countries in Europe and beyond some 13,000 colleagues are employed.

Why Choose DHL Freight:

We exist to connect people and improve their lives. We enable trade and help businesses and people grow. And we are taking responsibility for the world we live in. As the most international logistics company, we shape the future of our industry in a digitalized world. With our values; respect and results; we deliver on our goals in a focused and disciplined way without compromising our integrity and compliance. We deliver world class logistics. It's the promise we've made to our Customers. We achieve that through excellent execution along three bottom lines in a sustainable way. We believe in nurturing talent and being great company to work for all.

What Is Next:

Apply us! Attach your CV with a short self explanatory document including your dreams about your future and career aspirations.

Location: İSTANBUL