Country Training Of Application & Support

Country Training Of Application & Support

To drive operational excellence by improving processes, enabling system adoption through effective training, ensuring application governance, and supporting compliance standards to enhance overall service quality and customer experience.

Drive Continuous Process Improvement: Analyze operational workflows, identify gaps, and implement improvements to enhance efficiency and service quality

Training & User Support: Assist in delivering training sessions and support user enablement to access operational systems and customer-facing applications.

Application Support: Provide day-to-day support for application-related issues, working with relevant teams to ensure timely resolution and smooth system usage.

Training Materials Development: Maintain and update user guides, manuals, release notes, and training resources

Quality & Compliance Training: Conduct training in quality standards, compliance policies, and environmental practices

Customer Experience Support: Handle policy-related inquiries professionally, ensuring accurate and timely responses

Certification & Compliance Support: Assist in maintaining certifications (ISO, AEO, TAPA) through process alignment and staff awareness

Bachelor's Degree (any relevant field)

Minimum 2 years of experience in process improvement, training, or operations

Strong proficiency in English & Bahasa Indonesia

MS Office Suite

Project Management

Strong Communication & Stakeholder Management

Analytical Thinking

Process Improvement Methodologies (DMAIC, PDCA, Six Sigma)

Opportunity to drive impactful operational improvements

Exposure to continuous improvement frameworks & certifications

Work in a dynamic, cross-functional environment

Apply now and be part of a team that drives operational excellence and continuous improvement!

**DHL Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees**