Sales Manager (kowloon Bay Store)

Sales Manager (Kowloon Bay Store)

We're a diverse group of down-to-earth, straightforward people with a passion for home furnishing. We come from all over the world, but we share an inspiring vision: "to create a better everyday life for the many people". How we realize this vision is based on our shared humanistic values. These values guide our work and build our inclusive, open and honest culture. It's all based on a spirit of togetherness and enthusiasm. We work hard, but we have fun doing it. We're always looking for people who share our positive attitude and values.

Why We Will Love You

• You are business-minded and results-driven with a strong customer focus
• You have experience of leading and developing people with good results
• You have experience of setting and implementing action plans, budgets and following up goals
• You understand profit and loss and how to influence results through shop actions and have experience making commercial decisions based on local market information
• You have the ability to manage a variety of activities in parallel
• You have the ability to engage a receiver by creating a passion for your plans
• You have the ability to confront, address, and manage performance issues and gaps effectively
• You have a proven ability to understand cause and effect of decisions
• You have experience of working in a customer-oriented (service or retail) industry
• You have a proven record of consistently meeting agreed budgets and goals and working on plans over several years
• You have experience of leading and managing a team, preferably gained in a customer-oriented service or retail environment
• You have experience of working in a fast-paced environment
• You are fluent in English, both written and spoken

What You Will Be Doing Day To Day

• Secure a consistent, seamless and positive customer experience through all channels by ensuring that your department is always striving to fulfil the three IKEA customer motivators: "Is it worth it?", "Can I trust IKEA", "Is there something for me?"
• Ensure your managers have the right number of co-workers in the right place at the right time to run their shops successfully and ensure their co-workers are ready and available to serve customers and help them buy
• Lead the Commercial and Sales action plan for your store including country priorities; taking input from the team and the matrix to ensure the department supports the achievement of the agreed goals for the country, maximizes sales and generates sustained growth
• You are accountable for all Logistics operations in your store, with the key tasks involving forecasting and replenishment
• Ensure your managers understand the omnichannel retail environment they are working in and know how to use this in the best and most commercial way to present and sell the range
• Analyze the KPIs, costs and qualitative performance of your store using IKEA research tools to improve performance and customers shopping experience
• Understand your local market potential, and by leading the Commercial Team, ensure your store remains locally relevant while aligning the team's focus on driving growth
• Secure competent and high-performing teams and leaders who inspire and empower every co-worker to recognize and understand their contribution. Identify and develop the many talents within the department to secure succession planning
• Understand the IKEA social and environmental commitments and know how you can contribute to sustainability
• Lead the forecasting, promotion and selling of Services in the store

Together As A Team

To achieve an enjoyable, convenient and successful shopping and buying experience that leads to increased sales and sustained long-term profitability

Staff Benefits

Annual Fixed Bonus, Discretionary Bonus, 17 days Public Holiday, Paid Leave (Paid Annual Leave, 14 weeks Maternity Leave, 5 days Paternity Leave, 1 week Marriage Leave), Employee Medical Coverage, Non-Contributory Retirement Plan, Staff Purchase Discount, Birthday Coupon, Referral Bonus, Excellent Career Path