Customer Service Executive Ferry

Customer Service Executive Ferry

DFDS is looking for a new colleague in Customer Service Ferry. A challenging role as Customer Service Executive Ferry in our Customer Service department that handles daily departures to and from Scandinavia.

For our establishment DFDS Belgium nv in Ghent, we are looking for a motivated employee to strengthen our team. As a Customer Service Executive, you are responsible for handling and following up on cargo on the various DFDS routes to and from Belgium.

Be part of the movement - and play your part.

Your task package:

• Following and managing bookings
• Administrative follow-up and completion of cargo shipments
• Close customer contact in conjunction with our sales team
• Handling of transport documents (IMDG and customs)
• Cooperation with operational teams
• Passenger bookings

Who are we looking for?

In this role, we especially emphasize accuracy, problem-solving, and flexibility. Can you tick off the following points? Do not hesitate to apply!

• You can work independently as well as teamwork is in your DNA.
• You are open-minded and eager to learn? Training on the job is possible!
• Office applications have no secrets for you?
• You are stress-resistant and work accurately?
• You are customer-oriented.
• Knowledge of logistics is a plus.
• You see the potential to work in an international context and are proficient in Dutch and English.

With us, you have the opportunity to work in a dynamic and flexible work environment. Our employees work according to a partial shift system, which means that you: have a weekend shift once every six weeks, a late shift once every six weeks, and for the remaining four weeks, you work during the day. This provides variety in your workweek and gives you the opportunity to plan your day flexibly within fixed working hours.

Do you like working within a fixed structure in an international environment? Do you have a focus on quality and providing good service is a given for you? Then we would like to see you at an interview.

Working at DFDS is working at an international organization, founded on solid Danish pillars.

We believe that the strongest teams are built on diversity and inclusivity. Contrasting opinions, varied skills, and strong characters bring out the best in us all. And we cannot wait for you to join us.

What do we offer you?

Join the movement and grow with us. You will find yourself in a dynamic environment within a leading logistics company in the Ghent port area with:

• The DFDS culture: drive and teamwork are in our DNA!
• A full-time contract for a certain duration (with option to become permanent).
• A competitive salary package with extralegal benefits such as health insurance, meal vouchers, group insurance, flex plan...
• Internal training programs according to capabilities, interests, and possibilities.
• Opportunities to develop yourself and, if you have the ambition, to grow internally.
• A strong company with the ambition to grow and a focus on social responsibility.
• A strong emphasis on sustainability. We integrate environmentally friendly methods in all our processes and encourage employees to contribute to our green initiatives. DFDS is a pioneer in sustainable logistics in Europe; We invest in diverse activities to create a positive and stimulating work environment.

If you think your personality, skills, experiences, and ambition match this role, do not hesitate to get in touch. We look forward to meeting you.

Are we a match? Then what are you waiting for? Apply Now. We look forward to hearing from you.