Supervisor Technical Support

Technical Support Supervisor

At Dexcom, our Technical Support team is not just about providing solutions; it's about transforming the support experience with cutting-edge CGM technology. Join a team that embodies passion and excellence, where you won't just troubleshoot – you'll be part of the #dexcomwarriors community. As a Technical Support Supervisor, your role is pivotal in ensuring not just customer satisfaction, but advocacy. Embrace a workplace that values innovation, camaraderie, and a drive to be amazing.

Where You Come In:

• You will lead a team in a high call volume shared services or call center environment.
• You manage day-to-day operations, including troubleshooting, communication, and collaboration with other departments.
• You design efficient processes, ensuring adherence to Technical Support policies and procedures.
• Your proficiency in troubleshooting, excellent communication, and collaboration skills set you apart.
• You have a positive attitude, a passion for excellence, and the ability to handle challenging situations.
• You are an effective trainer and team coach, with advanced cross-training experience.
• Your experience includes leading teams, achieving results, and flexibility to work evenings, holidays, and weekends.
• Your success lies in achieving service level goals, managing and coaching employees to department performance standards, and identifying efficiency opportunities.

What Makes You Successful:

• You are a seasoned team supervisor in a high call volume environment.
• You bring 5-8 years of industry experience and a Bachelor's Degree.
• Your proficiency in troubleshooting, communication, and collaboration skills is exceptional.
• You have a positive attitude, a passion for excellence, and the ability to handle challenging situations.
• Your experience includes leading teams, achieving results, and flexibility to work evenings, holidays, and weekends.
• Your success is evident in consistently exceeding individual requirements and encouraging a team environment.

What you'll get:

• A front row seat to life changing CGM technology.
• A full and comprehensive benefits program.
• Growth opportunities on a global scale.
• Access to career development through in-house learning programs and/or qualified tuition reimbursement.
• An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve.

Education and Experience Requirements:

• Typically requires a Bachelor's degree with 5-8 years of industry experience
• Informal management/ team lead experience