Supervisor For Technical Support Team

Supervisor, Call Center Training

Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health.

As a Supervisor, Call Center Training at Dexcom, you lead a team of assigned Trainers and/or Training Coordinators. Your main focus is to manage the team's daily performance and engagement; this role is focused on operational and organizational tasks. Call Center Supervisor will also make sure that team's tasks are aligned with business needs and functional goals as well as that team is performing at a high level.

• Designs, plans, implements and conducts the on boarding of new hires.

• Maintains and develops ad-hoc training courses upon business need.

• Acts as an owner for training materials maintenance and its continuous improvement.

• Learns about the company's products and services and stays current with changes.

• Directly supervises employees: planning, assigning, and directing work; appraising performance; addressing complaints and resolving problems.

• Represents assigned team cross functionally and/or cross-regionally where needed.

• Works closely with all team members to ensure open communications and consistency of workflow.

• Builds and maintains effective work relationships with various business stakeholders.

• Utilizes various sources of data to analyze, suggests opportunities for process improvements and implements system changes throughout team.

Works on assigned Global projects/other functional tasks depending on business needs.

• Fluency in English, both written and oral communication.

• Excellent verbal and written communication skills, including effective listening skills and ability to communicate accurately and effectively in person, over the telephone, through email and other business correspondence.

• Ability to generate reports, graphs, process instructions and flowcharts.

• Ability to develop training content and deliver to different types of audiences.

• Proven capability to handle challenging situations, a positive attitude with passion and drive.

• Previous experience with training & development in program design & facilitation.

• Technical support environment and/or contact center experience strongly desired.

• Team lead experience is an advantage.

Comprehensive onboarding and training on the job.

Opportunity to work in a diverse and inclusive environment with colleagues representing 45 different nationalities.

Hybrid working model, offering the flexibility to work both remotely and in a modern, well-equipped office space.

5 additional vacation days, with potential for more for parents, students, and other cases with approval.

Opportunity to work from other countries for up to 30 days per year.

Health Insurance including reduced premiums available for dependants.

Life and Accident insurance coverage.

3rd Pillar Private Pension plan.

Health and Wellness programs, including access to online coaching and therapy sessions.

Fertility, Family forming, Menopause and Men's health support services.

Regular team-building events that foster collaboration and connection.

Best-in-class training and career development programs.

Exclusive discounts on restaurants, spas, clothing, gyms, entertainment, and more.

Access to a fitness tracking app with rewards for staying active.

Free parking available at our city center office location.

0-5% travel required.

Typically requires a Bachelor's degree with 5-8 years of industry experience and informal management/team lead experience.

Your primary location will be an office, based in Vilnius. You will not have an assigned workstation and will work with your manager to determine office visit needs. You must live within commuting distance of your assigned Dexcom site.

Monthly base salary for this position is from €2,953.75 to €3,648.75 gross. Final offer will depend on your qualifications, competencies, and professional experience.