Product And Customer Support Specialist, German Speaker

Dexcom Corporation Job Opportunity

Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health.

We are driven by thousands of ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. We've already changed millions of lives and we're ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. We'll get there by constantly reinventing unique biosensing-technology experiences. Though we've come a long way from our small company days, our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us.

We're looking for motivated individuals who thrive on helping others, solving problems, and working with purpose. Whether you're supporting customers directly via phone and emails or managing essential data behind the scenes, your work will contribute to delivering life-changing products and services to people who need them most.

Where You Come In

• Serve as a key contact for customer inquiries, product support, and documentation handling.
• Provide guidance and troubleshooting for mobile apps, cloud platforms, and hardware devices.
• Accurately manage customer data and documentation in internal systems.
• Collaborate with internal teams to resolve issues and ensure smooth operations.
• Maintain high standards of privacy, compliance, and data accuracy.
• Participate in training for new products and processes.
• Support service quality goals and contribute to customer satisfaction.

What Makes You Successful

• Fluent in German (minimum B2) and proficient in English.
• Strong communication and problem-solving skills.
• Comfortable working with software tools (CRM systems, Microsoft Office, mobile apps).
• Detail-oriented with a focus on accuracy and compliance.
• Able to work independently and as part of a collaborative team.
• Previous experience in customer service, technical support, or data operations is a plus.

What You'll Get:

• A comprehensive onboarding and training on the job.
• Additional compensation for Croatian language skills.
• Opportunity to work in a diverse and inclusive environment with colleagues representing 45 different nationalities.
• Hybrid working model, offering the flexibility to work both remotely and in a modern, well-equipped office space.
• 5 additional vacation days, with potential for more for parents, students, and other cases with approval.
• Opportunity to work from other countries for up to 30 days per year.
• Health Insurance including reduced premiums available for dependents.
• Life and Accident insurance coverage.
• 3rd Pillar Private Pension plan.
• Health and Wellness programs, including access to online coaching and therapy sessions.
• Fertility, Family forming, Menopause and Men's health support services.
• Regular team-building events that foster collaboration and connection.
• Best-in-class training and career development programs.
• Exclusive discounts on restaurants, spas, clothing, gyms, entertainment, and more.
• Access to a fitness tracking app with rewards for staying active.
• Free parking space at the city center office location.

Monthly base salary for this position is from €1,643.33 to €2,030.00 gross. Final offer will depend on your qualifications, competencies, and professional experience.