Inside Sales Representative 3

About Australasian Medical and Scientific Limited (AMSL) and New Zealand Medical & Scientific (NZMS)

AMSL and NZMS are subsidiaries of Dexcom, a worldwide leader in transforming diabetes care and management by providing CGM technology to help patients and healthcare professionals better manage diabetes. We form partnerships with world leading medical device, pharmaceutical and scientific innovators and are passionate about introducing and establishing advances in healthcare and science for the benefit of patients and healthcare providers.

Working in the Medical Devices Industry, you will be exposed to a broad range of products that have life changing effects on a patient's quality of life.

Meet the Team

In this role you will be responsible for managing new and existing customer sales for the Diabetes Division. The key customers are Health Care Professionals (HCP's) and end users. This includes but is not limited to; calling new leads and opportunities to promote product, establish and provide education on the products, building and maintaining existing relationships. You will be the inside sales contact person contributing directly to the growth and success of the Diabetes Division.

Where You Come In

• Achieve monthly sales goals and meet Key Performance Indicator (KPI)
• Sells Continuous Glucose Monitoring (CGM) to potential new and existing customers by discussing Dexcom products; helping them understand the value of CGM
• Maintain a business relationship with HCP's and their staff to facilitate document collection required for patient initiation
• Collaborate and work cohesively with field sales representatives in the execution of sales activities, and territory management follow-up
• Utilizes CRM for seamless communication on activities and management of customer database
• Answers incoming calls, places outbound calls, and responds to emails in a timely manner; clearly documenting all correspondence in CRM and Outlook calendar
• Assists customers with the ordering processes
• Prepares correspondence to be distributed to HCP's, consumers, and internal colleagues
• Troubleshoots and seeks solutions to problems related to questions and concerns over orders, and sales enquiries
• This position assumes other duties as assigned by management
• Understanding customer's needs and identifying sales opportunities
• Answering potential customer's questions and sending additional information per email
• Expanding and maintaining a database of current and potential customers
• Explaining and demonstrating features of products and services
• Staying informed about competing products and services

What Makes Your Successful

• Strong Customer Service Focus
• Must have strong verbal and written communication skills
• Amenable phone manner: ability to listen effectively
• Ability to maintain a pleasant demeanor while working in a highly productive team environment
• Outgoing, confident, and self-motivated
• Team focused – results driven
• Must be flexible, willing to learn and change in a dynamic environment
• Solid and reliable work ethic
• Knowledge of Microsoft Word, Excel, Outlook, CRM
• Ability to write routine reports and correspondence
• Competent technical skills
• Unrestricted work rights within Australia

Experience and Education

• Previous sales/customer service experience in the medical or related industry
• Knowledge of Diabetes is a plus
• Ability to understand medical jargon
• Ability to interpret clinical information

Travel Required

• No travel required as it's an office-based position
• Flexibility to accompany the field sales team to in-field appointments and events as required and directed by management

What You'll Get

• A front row seat to life changing CGM technology.
• A full and comprehensive benefits program.
• Growth opportunities on a global scale.
• Access to career development through in-house learning programs and/or qualified tuition reimbursement.
• An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve.