Desktop Support Specialist - Healthcare - - Mainz (germany)

Desktop Support Specialist - Healthcare-- Mainz (Germany)

This role will be based fulltime onsite at our offices in Mainz.

The Desktop Support Team is composed of highly skilled specialists dedicated to ensuring technology needs are met with efficiency and expertise. Each member brings a unique set of skills and a passion for solving technical challenges. From hardware imaging and updates to troubleshooting issues & software installations, our team is here to provide prompt and reliable support. We pride ourselves on our ability to communicate effectively with users of all technical levels. Our goal is to keep the Dexcom work force running seamlessly so they can focus on their core responsibilities. Whether they are facing a minor glitch or a major technical hurdle, you can count on us to be there every step of the way.

This role will be based full-time onsite at our offices in Mainz.

Want to be a member of a high performing team who works towards a common goal and supports each other?

Do you like working in fast paced environment?

Do you have a customer focused mindset and enjoy interacting with colleagues to resolve their issues?

Do you enjoy hands-on with computers, solving challenges and helping others?

Your expert-level support for hardware, software, and operating systems on desktops, laptops, and peripherals.

Your ability to troubleshoot and resolve complex technical issues.

Fluent in German language (Essential).

You can deliver guidance sessions for end-users on software applications, system functionalities, and best practices.

Your proficiency of incident management, ensuring timely resolution of incidents within agreed SLAs.

Your strong knowledge of desktop operating systems, including Windows 10/11 and macOS.

Your working knowledge of Microsoft SCCM & Endpoint Manager/Intune platforms.

You have certifications such as ITIL v4 Foundation, CompTIA A+, Microsoft 365 Certified: Endpoint Administrator, or equivalent.

You have excellent communication and interpersonal skills.

Your ability to work independently and collaboratively in a team environment.

A front row seat to life changing CGM technology.

A full and comprehensive benefits program.

Growth opportunities on a global scale.

Access to career development through in-house learning programs and/or qualified tuition reimbursement.

An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve.

0-5% travel required.

Typically requires a minimum of 2-4 years of related experience and a High School diploma/certificate or equivalent.

Imagine a workplace where your ideas are valued, your growth is supported, and your efforts directly contribute to our success. We believe in fostering a culture where everyone feels empowered, inspired, and excited to come to work each day. If you're looking for a role that offers more than just a job, where you can truly make a difference and have fun while doing it, then we can't wait to meet you! Join us and be a part of something extraordinary.

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