Desktop Support Specialist 3

Job Title

Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health.

We are driven by thousands of ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. We've already changed millions of lives and we're ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. We'll get there by constantly reinventing unique biosensing-technology experiences. Though we've come a long way from our small company days, our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us.

Where You Come In

• You provide expert-level technical support for hardware, software, operating systems, desktops, laptops, and peripherals.
• You troubleshoot and resolve complex issues escalated from lower support tiers.
• You identify recurring technical problems and collaborate with subject matter experts to develop long-term solutions.
• You administer and maintain desktop operating systems across the environment.
• You support lifecycle management of desktop devices and end-user computing assets.
• You deliver guidance sessions to end users on software applications, system functionality, and best practices.
• You create and maintain documentation such as troubleshooting guides and standard operating procedures.
• You participate in the incident management process and ensure timely resolution within agreed service levels.
• You manage assigned service requests through successful completion.
• You develop and update knowledge base articles to improve resolution efficiency.
• You mentor junior desktop support specialists and share technical knowledge across the team.
• You perform other relevant tasks and responsibilities as assigned by your manager.

What Makes You Successful

• You have strong experience troubleshooting complex desktop and end-user computing issues.
• You bring deep knowledge of desktop operating systems including Windows 10/11 and macOS.
• You demonstrate strong problem-solving skills and the ability to resolve technical issues independently.
• Your communication and interpersonal skills help you support users effectively and collaborate with technical teams.
• Your knowledge includes networking fundamentals and enterprise desktop environments.
• Your proficiency with Microsoft SCCM and Endpoint Manager/Intune supports device management and system administration.
• You are comfortable working with IT service management tools such as ServiceNow.
• You bring a collaborative mindset and the ability to mentor and guide junior team members.

Nice To Have

• Your certifications may include ITIL v4 Foundation, CompTIA A+, Microsoft 365 Certified: Endpoint Administrator, or similar credentials.

What You'll Get

• A front row seat to life changing CGM technology. Learn about our brave #dexcomwarriors community.
• A full and comprehensive benefits program.
• Growth opportunities on a global scale.
• Access to career development through in-house learning programs and/or qualified tuition reimbursement.
• An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve.