Customer Service Representative, Croatian Speaker (maternity Leave Cover)

Customer Support Representative

Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health.

We are driven by thousands of ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. We've already changed millions of lives and we're ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. We'll get there by constantly reinventing unique biosensing-technology experiences. Though we've come a long way from our small company days, our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us.

We are the Customer Support team—a group of dedicated professionals passionate about delivering outstanding customer experiences. With strong communication, collaboration, and problem-solving skills, we make sure every customer query is handled promptly and with care. Our work goes beyond resolving issues; we actively collaborate with other departments to ensure that customer feedback drives improvements across the business. If you enjoy helping others, working in a dynamic environment, and making a real impact, you'll fit right in.

Where you come in:

• You will be answering incoming calls, placing outbound calls, and responding to emails and social media requests in Croatian and English languages in a timely manner as well as clearly documenting all correspondence in our internal systems.
• You will provide guidance to Dexcom Patients and Partners with regards to product offerings and e-commerce platform usage.
• You will be troubleshooting and seeking solutions to problems related to questions and concerns received from Dexcom Patients and Partners.
• You will support various business lines based on the needs and available resources in line with the company's strategic priorities; in addition, you will be performing other duties as required by the department.

What makes you successful:

• You are fluent in English and Croatian languages
• You have strong verbal and written communication skills and excellent phone manners
• You are customer-oriented and empathetic, you have the ability to listen and to assist patients with their inquiries
• Your excellent problem-solving skills will be used in working independently as well as in cooperation with other teams
• You have strong ability to collaborate and drive results
• You are able to interpret reports, read and follow through documentation such as procedure manuals, operating instructions, and safety rules
• You have a working knowledge of Microsoft Word, Excel, Outlook and Teams
• Your previous experience in Operations or Customer Support area is a plus
• We are team players and collaboration is key: at Dexcom, we support other teams based on workload and resources, so your tasks and responsibilities might vary occasionally. Don't worry, we'll provide all the training you need!

What You'll Get:

• A comprehensive on boarding and training on the job.
• Opportunity to work in a diverse and inclusive environment with colleagues representing 45 different nationalities.
• Hybrid working model, offering the flexibility to work both remotely and in a modern, well-equipped office space.
• 5 additional vacation days, with potential for more for parents, students, and other cases with approval.
• Opportunity to work from other countries for up to 30 days per year.
• Health Insurance including reduced premiums available for dependent.
• Life and Accident insurance coverage.
• 3rd Pillar Private Pension plan.
• Health and Wellness programs, including access to online coaching and therapy sessions.
• Fertility, Family forming, Menopause and Men's health support services.
• Regular team-building events that foster collaboration and connection.
• Best-in-class training and career development programs.
• Exclusive discounts on restaurants, spas, clothing, gyms, entertainment, and more.
• Access to a fitness tracking app with rewards for staying active.
• Free parking space at the city centre office location.

Travel Required: 0-5%

Experience and Education Requirements:

• Typically requires a minimum of 2-4 years of related experience and a High School diploma/certificate or equivalent.

Monthly base salary for this position is from €1,643.33 to €2,030.00 gross. Final offer will depend on your qualifications, competencies, and professional experience.