Workplace Support Specialist - Angol Nyelvtudással (ref4074r)

Workplace Support Specialist - English Language Proficiency

Magyarország legvonzóbb munkáltatója 2025-ben (a Randstad reprezentatív felmérése szerint) a Deutsche Telekom IT Solutions, a Deutsche Telekom Csoport leányvállalata. A cég több mint 5300 munkavállalójával széles körű IT és telekommunikációs szolgáltatásokat nyújt. Több száz nagyvállalati ügyféllel rendelkezik Németországban és más európai országokban.

A DT-ITS 2019-ben elnyerte a HIPA "Legjobb Oktatási Együttműködés" díját, valamint ugyanebben az évben a "Legetikusabb Multinacionális Vállalat" elismerést. A cég folyamatosan fejleszti budapesti, debreceni, pécsi, illetve szegedi telephelyeit, és keresi a képzett IT szakembereket csapatába.

Job Description

When employees at our parent company in different countries encounter an IT issue (hardware, software, network, printer, mobile device, etc.), the exceptional work of the Workplace Support Specialist is required. Customers can contact us via phone or through a ticket management system. To ensure the fastest possible troubleshooting, effective and quality work is necessary. For this purpose, an extensive knowledge base, as well as extensive permissions, programs, and tools, are available to the Workplace Support Specialist. If higher-level, specialized support is needed during problem resolution, the Workplace Support Specialist can involve various 2nd/3rd Level colleagues.

Why You Will Love Your Job?

• With your effective communication, you can solve problems on a daily basis
• You can collaborate with other teams while utilizing our well-established processes and policies, and make process improvement suggestions
• You will participate in a 4-week onboarding training that can be completed from home office, so by the time the first customer contacts you, you will already be confident in your responses
• You can actively use your acquired English language skills

Qualifications

• Fluent English language skills (spoken and written)
• 1-2 years of experience in a Workplace Support position (preferred)
• Deep IT interest
• Ability to work 5x24 shifts, typically in a daytime position
• Deeper IT knowledge
• Customer-oriented mindset
• Good problem recognition and solving skills
• Good stress and monotony tolerance

Additional Information

Why It’s Good To Work With Us?

• We are a stable, people-oriented, internationally backed large company
• We provide 4 days of home office per week
• You can work in a dynamic environment where your innovative ideas are always welcome
• We offer numerous training and career opportunities for you
• We provide you with the necessary tools for work (laptop, extra monitor, headset)

* Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation.