Service Manager Support (request - to - offer) (ref4992r) - Remote Eligible
Deutsche Telekom IT Solutions
Service Manager Support (Request-to-Offer)
A Deutsche Telekom IT Solutions (formerly IT Services Hungary, ITSH) is Hungary's largest ICT employer and a member of the Deutsche Telekom Group. Established in 2006, the company with more than 5000 employees provides a wide range of IT and telecommunications services. The company won the National Investment Agency (HIPA) award for the best educational cooperation in 2019, is among the most attractive workplaces in Hungary according to an independent survey by PwC Hungary, and has been recognized as the most ethical multinational company. The company continuously develops its four locations in Budapest, Debrecen, Pécs, and Szeged and is looking for qualified IT specialists to join its team.
We are looking for a new colleague for the Service Manager Support position to play a key role in supporting the Request-to-Offer phase. The primary goal of the position is to prepare standard and especially non-standard proposals, and to ensure their full professional and financial adequacy.
Main responsibilities include:
- Preparing standard and non-standard proposals, ensuring their content, technical, and financial correctness
- Technical interpretation and validation of incoming customer requests
- Preparing and maintaining proposal-related documentation
- Creating and fully managing opportunities
- Creating and managing Request Item (RITM), tracking
- Contacting customers during the Request-to-Offer phase
- Writing, sending proposals, and continuously monitoring their status
- Participating in sales strategic projects
- Managing escalation processes and developing related processes
- Regular customer communication on strategic and operational topics
- Financial planning related to contracts and monitoring
- Coordination of internal and external stakeholders involved in the service