Technology Service Analyst (f/m/x) – Team Direct Support Germany

Technology Service Analyst

Are you passionate about delivering high-impact technical support in a fast-paced trading environment? As a Technology Service Analyst, you'll be central to Deutsche Bank's front-office operations, providing hands-on support for Trader voice systems, desktop infrastructure, and end-user computing. This role suits candidates searching for "trading floor support jobs," "end user services analyst," or "IT support roles in banking." You'll join the German Direct Support team, part of the Global Technology Infrastructure (GTI) division, where your work directly impacts the performance and reliability of critical trading systems. Collaborating with global teams, you'll resolve complex incidents and drive service improvements.

In this role, you'll take ownership of technical issues, build strong relationships with front-office stakeholders, and help shape the future of Direct Support services at Deutsche Bank.

Your key responsibilities:

• Handle incident tickets and service requests via ServiceNow in an ITIL-aligned environment, working Monday–Friday on a shift basis between 7am–7pm.
• Provide high-impact support for live trading environments, including emergency troubleshooting, escalation, and communication with users and technical teams.
• Deliver expert support for Microsoft technologies (Windows 10/11, Office 365), market data platforms (Bloomberg, Eikon) and in-house applications.
• Troubleshoot and support across a range of technologies including networks, Java, SQL, Excel, VBA, Microsoft Endpoint Manager, and bespoke systems.
• Manage hardware/software deployments, upgrades, and IMAC activities including installation and decommissioning of workstations, printers, phones, and dealer boards.
• Proactively monitor key business desks, activate and support mobile devices (Android/iOS), and collaborate with tech teams to resolve issues and analyse root causes.

Your skills and experiences:

• Good technical knowledge of Windows, Mac OS, iOS, Android, Microsoft 365 and common desktop hardware as well as relevant IT qualifications or degree (e.g. Microsoft certifications).
• Exposure to virtualized desktops (VDI), Microsoft Endpoint Manager and scripting tools like PowerShell.
• Understanding networks and experience with user/device management tools scripting or trader voice support is a plus.
• Experience in desktop support within a corporate setting (financial services experience is beneficial), familiar with ITIL practices.
• Strong communication and troubleshooting skills; and able to work under pressure.
• Strong German and English language skills (written and spoken) required.
• Must be available for on-site shift work (7am–7pm, Monday–Friday) with occasional weekend support. Hybrid working is not applicable.

We provide you with a comprehensive portfolio of benefits and offerings to support both, your private and professional needs.

• Emotionally and mentally balanced: A positive mind helps us master the challenges of everyday life – both professionally and privately. We offer consultation in difficult life situations as well as mental health awareness trainings.
• Physically thriving: We support you in staying physically fit through an offering to maintain personal health and a professional environment. You can benefit from health check-ups; vaccination drives as well as advice on healthy living and nutrition.
• Socially connected: Networking opens up new perspectives, helps us thrive professionally and personally as well as strengthens our self-confidence and well-being. You can benefit from PME family service, FitnessCenter Job, flexible working (e.g parttime, hybrid working, job tandem) as well as an extensive culture of diversity, equity and inclusion.
• Financially secure: We provide you with financial security not only during your active career but also for the future. You can benefit from offerings such as pension plans, banking services, company bicycle or "Deutschlandticket".

Since our offerings slightly vary across locations, please contact your recruiter with specific questions. This job is available in full and parttime.

In case of any recruitment related questions, please get in touch with Sandra Wittwer.

Contact Sandra Wittwer: +49 (30) 340-73124