Senior Service Now Business Analyst, AVP

Senior Service Now Business Analyst, AVP

Location: Pune, India

Role Description

You will be joining the Foundational Platforms team within GTI/Automation Platform as a Senior Business Analyst (AVP). The team is responsible for engineering the ServiceNow platform that runs the bank's CMDB, ITOM, ITAM (SAM, HAM) and ITSM processes (Incident, Problem, Change, Configuration, Service Request, and others). It is one of the most used applications within the Bank. You will have an opportunity to elicit requirements, design and implement solutions used by tens of thousands of users across the world. We are a global team and you will work with the best ServiceNow Engineers and Business Analysts within the teams spanning three locations (UK, US and India).

What We'll Offer You

As part of our flexible scheme, here are just some of the benefits that you'll enjoy:

• Best in class leave policy
• Gender neutral parental leaves
• 100% reimbursement under childcare assistance benefit (gender neutral)
• Sponsorship for industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs. and above

Your Key Responsibilities

• Being a Subject Matter Expert in ServiceNow ITSM (Incident, Problem, Change, Knowledge, Service Request) and providing support to the relevant development teams
• Liaising with the Product Team, customers, and other stakeholders as appropriate and acting as the business/functional counterpart for solution identification
• Participating in the analysis of incoming demand requests and progressing them to technical stories for the backlog
• Supporting Agile ceremonies: Sprint planning, Daily stand-up, Show&Tell and Retrospectives
• Actively supporting the business strategy, plans, and values, contributing to the achievement of a high-performance team culture
• Understanding the tribe-wide guidelines/best practices and ensures they are made aware to the team during decision making
• Accountable for Defect analysis and taking it to closure through collaboration with developers and architects
• Ensure any gaps are identified, surfaced and are supported to address them
• Actively support chapter initiatives, hiring, updating BA best practice documents
• Support and Groom junior team members when necessary

Your Skills and Experience

• Minimum 10 years of experience working in a dynamic IT environment
• Minimum 4 years of experience working as a ServiceNow Business Analyst
• ServiceNow in-depth product knowledge is required in ITSM (Incident, Problem, Change, Knowledge, Service Request) Additionally, knowledge is one or more of the following areas is welcome:
• ITOM (Discovery/Service Mapping) or
• ITAM (SAM, HAM) or
• CMDB
• Proven experience of a Highly Skilled Business Analyst in taking very high-level requirements and working with stakeholders of different seniorities to translate them into technical stories is a Must
• Experience working in Scaled Agile environment
• Advanced analytical and problem-solving experience, ability to multi-task and effectively manage priorities
• Excellent communication skills, both written and verbal, ability to work effectively in virtual teams across multiple locations

How We'll Support You

• Training and development to help you excel in your career
• Coaching and support from experts in your team
• A culture of continuous learning to aid progression
• A range of flexible benefits that you can tailor to suit your needs

About Us and Our Teams

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.

Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.

We welcome applications from all people and promote a positive, fair and inclusive work environment.