Senior Production Engineer, AS

Senior Production Engineer

Location: Pune, India

Corporate Title: Associate

Role Description

Technology underpins our entire business. Our Technology, Data and Innovation (TDI) strategy is focused on strengthening engineering expertise, introducing an agile delivery model, as well as modernizing the bank's IT infrastructure. We continue to invest and build a team of visionary tech talent, providing you with the training, freedom and opportunity to do pioneering work. As an Support Engineer you will support Enterprise Data Services (EDS) Prod environment to satisfy complex and diverse business goals. You will engage and partner with the business whilst working within a broader creative, collaborative and innovative team, with a strong desire to make an impact.

Enterprise Data Services (EDS) is the technology offers enterprise-wide platform to exchange data between producer and consumer. Partner to the IB divisions of the bank. This includes definition of data strategy and provision of solutions to allow data exchange between various producers and consumers of the bank.

You will work as part of a Prod support team. You will bring an innovative approach to application/infra support, focusing on using the latest technologies and practices, as part of a relentless focus on business value. You will be someone who sees support function as team activity, with a predisposition to debug issues and creating a supportive, collaborative environment. You will be ready to contribute to all stages of support, from initial analysis right through to permanent fix.

What We'll Offer You

As part of our flexible scheme, here are just some of the benefits that you'll enjoy:

• Best in class leave policy
• Gender neutral parental leaves
• 100% reimbursement under childcare assistance benefit (gender neutral)
• Sponsorship for Industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 years and above

Your Key Responsibilities

• Accountability for Prod support services across the application portfolio, strategic thinker and contribute in Prod support activities.
• Manage major incidents through to resolution keeping all stakeholders abreast of the situation and working to minimize impact wherever possible. Build up subject matter expertise on the applications being supported including business flows, the architecture of the application, and the hardware configuration. Build and maintain effective and productive relationships with the Business stakeholders, engineering colleagues, vendor teams, and infrastructure.
• Ensure incidents and service requests are resolved to the best of Level 2's (L2) ability and ensure any escalations to Level 3 (L3) are kept to an absolute minimum, drive root cause investigations to provide the relevant feedback into Incident, Problem, and Change management processes
• Provide technical and thought leadership to the team in the context of incident and service request management, ensure adequate monitoring to ensure application Service Level Agreements (SLA)/Key Performance Indicators (KPI) and maximum application availability (uptime) are achieved.
• Assist in the process to approve all new releases and production configuration changes, keep stakeholders informed and ensure the production NFRs (production readiness criteria) are included/considered. Helping knowledge management ensuring support runbooks and knowledge articles are kept up to date. Help to drive a pro-active and predictive approach to support within the team adapting to SRE techniques.
• Work within software development projects as a Release Manager Squad Lead to develop new and maintain existing micro services and APIs for Credit Risk applications suite of applications.
• Bring your experience to actively help to increase the stability and reliability of the developed solutions, identify and fix bugs and increase test automation of the services to maintain.
• Use your experience as a Release Manager to evaluate and ensure that your services can be operated flawlessly on the platform provided, even under high-load scenarios such as multiple parallel front-end user sessions in parallel with further middleware user sessions.
• Act as a contact person for service engineering related topics raised by (junior) service engineers (who's coaching you actively help to shape) and other team members.
• Deliver training sessions for other development teams and promote an efficient transfer of know-how.
• Work on a web application that is highly visible to Credit Risk stakeholders and has an impact on the overall department.

Your Skills and Experience

• Exceptional written and oral communication skills, including the ability to communicate technical information to a non-technical audience up to the most senior level, Team lead experience in IT support, and interacting with application end users.
• Experience working in large corporate environments / financial institutions - preferably investment banking, in Global delivery set up. Able to adapt to a changing environment and drive change, self-motivated, delivery focused with the ability to work independently where required. Drive forward production transformation agenda (incl. automation, AI / ML solutions) fostering production engineering culture
• Experience in migrating on premises application to cloud and hands on knowledge in supporting cloud applications.
• Scripting experience in Python/Shell
• Experience in ETL design tools (Pentaho) in a Big Data environment Experience in working with relational database management systems. Knowledge of how to navigate and troubleshoot issues on these systems and technologies (for technical thought leadership), experience of using monitoring and scheduling tools such as Geneos, Netcool, Control-M and/or Autosys.
• Proficient at using Service Management tools (e.g., ServiceNow, JIRA, etc.) and service monitoring tools
• Advantageous: Data transformation/dataflow processing (any Big Data technologies may suffice), Cloud platform, and observability tools/techniques, SRE framework. DevOps qualification and experience of design and implementation of DevOps to enable the scale, predictable, and seamless promotion of deliveries into a user environment, exposure to any cloud hosted solution and monitoring solutions, exposure to BFSI domain/IB Captive setup.

Skills That Will Help You Excel

• Bachelors' Degree with a concentration in computer science or IT-related discipline (or equivalent work experience or diploma); experienced in ITIL/DevOps/SRE best practices for supporting a production environment (e.g., ITIL foundation certification, DevOps certification/Cloud Certification)
• Adaptable/flexible to changing situations, exposure to Agile methodologies; experienced in influencing/engaging stakeholders to understand/support production strategy, risks, or challenges.
• A good problem solver with very good analytical skills
• Able to deliver results, measure success, and seek to continually develop team and individual performance.
• Able to collaborate with multiple teams in IT and the Business

How We'll Support You

• Training and development to help you excel in your career
• Coaching and support from experts in your team
• A culture of continuous learning to aid progression
• A range of flexible benefits that you can tailor to suit your needs

About Us and Our Teams

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.

Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.

We welcome applications from all people and promote a positive, fair and inclusive work environment.