Production Support Team Lead

Production Support Team Lead

We are currently looking for an experienced professional to join our Production Engineering team for eDiscovery and Archiving technology domain. As a Production Support Lead, you will be responsible for ensuring the stability and reliability of our application platforms by maintaining the smooth operation of the underlying infrastructure and ensuring that systems and applications function as expected.

You will be accountable to drive a culture of proactive continual improvement into the Production environment through application, user request support, troubleshooting and resolving the errors in production environment. Automation of manual work, monitoring improvements and platform hygiene.

What We'll Offer You:

• Hybrid Working
• Competitive salary and non-contributory pension
• 30 days' holiday plus bank holidays, with the option to purchase additional days
• Life Assurance and Private Healthcare for you and your family
• A range of flexible benefits including Retail Discounts, a Bike4Work scheme and Gym benefits
• The opportunity to support a wide ranging CSR programme + 2 days' volunteering leave per year

Your Key Responsibilities:

• Manage incidents to resolution, keeping stakeholders informed and minimizing impact, foster effective relationships with business stakeholders, engineering colleagues, vendor teams, and infrastructure
• Develop expertise in supported applications, including business flows, architecture, and hardware configuration
• Provide technical and thought leadership in incident and service request management, ensuring monitoring meets SLA/KPI targets and maximizes application uptime
• Assist in approving new releases and production changes, keep stakeholders informed, and ensure production readiness criteria are met
• Maintain up-to-date support runbooks and knowledge articles and promote a proactive and predictive support approach using SRE techniques
• They work as the point of contact and the escalation point for members of the business and ensure effective restoration of product services by taking control of and managing each incident

Your Skills and Experience:

• Highly experienced with Production Application Support and ITIL Practices
• Experience with relational database management systems, troubleshooting, using monitoring, Service Management tools (ServiceNow, JIRA) and scheduling tools (e.g., Geneos, Netcool, Control-M, Autosys)
• Experience in log monitoring and troubleshooting of Java based applications and Openshift platform
• Experience is creating weekly/monthly reports for senior leadership
• Bachelor's degree in computer science or IT-related discipline (or equivalent work experience/diploma); experienced in ITIL/DevOps/SRE (ITIL v3 foundation certification, DevOps certification/Cloud Certification)

How We'll Support You:

• Training and development to help you excel in your career
• Coaching and support from experts in your team
• A culture of continuous learning to aid progression
• A range of flexible benefits that you can tailor to suit your needs
• We value diversity and as an equal opportunities' employer, we make reasonable adjustments for those with a disability such as the provision of assistive equipment if required (e.g. screen readers, assistive hearing devices, adapted keyboards)

About Us:

Deutsche Bank is the leading German bank with strong European roots and a global network. We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.

We welcome applications from all people and promote a positive, fair and inclusive work environment.