Production Support Engineer, AS

Production Support Engineer

Corporate Title: Associate

Location: Pune, India

Role Description

Providing application support and maintaining an operational environment for multiple applications (both in-house and vendor provided) for daily operational tasks, incident and problem management, change, as well as responsibility and accountability for production readiness for new application/service on-boarding.

What We'll Offer You

As part of our flexible scheme, here are just some of the benefits that you'll enjoy:

• Best in class leave policy.
• Gender neutral parental leaves
• 100% reimbursement under childcare assistance benefit (gender neutral)
• Sponsorship for industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs. and above

Your Key Responsibilities

• Adhering to key performance indicators relating to production support activities, such as incident and problem targets, automation and manual effort reduction, disaster recovery compliance, closure of audit points, monitoring improvements etc.
• Improving production support processes and best practices, covering the ITIL disciplines of incident and problem management
• Reduce manual interventions and maintain compliance with bank policies.
• Management of incidents from detection to resolution, including documentation of closure of subsequent post-mortem and problem management activities.
• Gain detailed knowledge of all business flows, the application architectures and the hardware configuration for supported applications.
• Document and maintain OLAs, SLAs and knowledge bases to support the platforms, ensuring consistent service levels are achieved across the global support team.
• Ensure timely delivery of key data feeds and services within SLAs.
• Own the production environment and act as gatekeeper for all changes.

Your Skills and Experience

• Knowledge of ITIL (or equivalent) framework, add-on if certified
• Experience in using UNIX/Linux, Oracle (or other relation) databases,
• Knowledge of scripting languages -shell/ PERL/ Python
• Knowledge of standard application development technologies, e.g. Java.
• Knowledge of cloud technologies (e.g. GCP, Azure, AWS) preferred but not essential.
• Experience of monitoring/scheduling software such as Geneos, Splunk, Control-M, Autosys, etc.
• Knowledge of the Agile method of software development
• Knowledge of task automation, e.g. Ansible
• Excellent written and oral communication skills
• Proactive and able to work independently
• Ability to work with global teams. Intercultural and diversity awareness

How We'll Support You

• Training and development to help you excel in your career.
• Coaching and support from experts in your team.
• A culture of continuous learning to aid progression.
• A range of flexible benefits that you can tailor to suit your needs.

About Us and Our Teams

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.

Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.

We welcome applications from all people and promote a positive, fair and inclusive work environment.