Operations Manager, AVP

Operations Manager, AVP

Location: Bangalore, India

Role Description

Operations is responsible for driving the planning and the day-to-day management of the business to align with the bank's mission and strategic goals. Operations set the direction and manage performance to bank targets with a focus on continual performance improvement.

Work Includes

• Identifying and prioritizing product and service improvement opportunities and creating plans for implementation
• Utilizing comprehensive knowledge of the company's internal operations to develop forward-looking focus for business
• Supporting bank strategy, proactively identifying and managing areas of risk Maintaining relationships with relevant internal and external stakeholders including regulators, market vendors and internal divisions
• Communicating changes to operational requirements and their impact on relevant processes and controls

What We'll Offer You

As part of our flexible scheme, here are just some of the benefits that you'll enjoy

• Best in class leave policy
• Gender neutral parental leaves
• 100% reimbursement under childcare assistance benefit (gender neutral)
• Sponsorship for industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs. and above

Your Key Responsibilities

• Ensure all daily deliverables are complete as per SLA.
• Completeness of task as per the KPI. Focus on quality ('Right time, First Time).
• Review of MIS, Out Going External Emails, Work Allocation.
• Ensures timely response and action of queries received.
• Managing and escalation of aged / high value breaks with estimated potential or actual impact.
• Preparation of daily, weekly, and monthly dash boards including plans for internal reviews, audits, and walkthroughs.
• Conducting of root cause analysis and documentation to ensure fixing of issue at source.
• Partnering with teams upstream and end users for timely break resolution through identification of weaknesses/insufficiencies in the processes and controls due to changes in operating environment.
• F2B understanding from a system and process perspective whilst understanding the impact of market trends on process flows.
• Running daily team huddles on staffing, adequacy of procedures and controls alongside priorities for the day.
• Identify training needs for team with partnership of the VP to improve performance, team knowledge of common errors and how to avoid/correct, cross training/back-up planning, seating, equipment, and technology.
• Contributes to global projects and business objectives.
• Working on feedback and improvement areas provided by the VP during the monthly 1:1
• Tracking and closures of any open and risk accepted Self-Identified Issues.

Your Skills and Experience

Experience / Requirements

• Working knowledge and hands on experience on Listed Derivatives Futures & Options functioning.
• Cleared OTC business and market knowledge would be added advantage.
• Min 8-12 Years of experience in Listed Derivatives.
• Experience in handling teams, regionally and virtually.
• Basics of KYC requirement, on boarding requirements for a new client.
• Knowledge on OMNIBUS & Segregated accounts.
• Well-versed in use of Microsoft Office
• Working knowledge of GMI, Clearvision, FIA Docs, Atlantis, Consensys, etc. related systems.
• Knowledge of required exchange systems and interfaces.
• Ability to turn around BAU accurately, even under tight deadlines, with agility for problem solving.
• Good communication and interpersonal skills.
• Willingness to take on responsibility and learn new tasks to guide the team even at ground levels.
• Flexibility in working hours and following of Firm policies & guidelines regarding work / shift and coverage requirements.

Qualifications

• Background in Commerce
• Working experience in same of similar business line.
• Also, ref to description mentioned in previous sections of Duties & Responsibilities, Experience / Requirements:

How We'll Support You

• Training and development to help you excel in your career
• Coaching and support from experts in your team
• A culture of continuous learning to aid progression
• A range of flexible benefits that you can tailor to suit your needs

About Us and Our Teams

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.

Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.

We welcome applications from all people and promote a positive, fair and inclusive work environment.