Client Service Analyst

Job Description

Job Title: Client Service Analyst

Corporate Title: Analyst

Location: Pune, India

Role Description

Ensuring DB Service Standards wrt to Customer Service, Compliance and Corporate Security are adhered too.

Ensure total Compliance of all audit guidelines set by External (RBI, NSDL) and Internal OR Auditors.

What We'll Offer You

As part of our flexible scheme, here are just some of the benefits that you'll enjoy:

• Best in class leave policy
• Gender neutral parental leaves
• 100% reimbursement under childcare assistance benefit (gender neutral)
• Sponsorship for Industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs. and above

Your Key Responsibilities

• Ensure adherence to all internal and external guidelines (KYC & Money Laundering, Audits)
• Ensure proper monitoring of expenses and controlling costs, waiving, tracking & lead management
• Ensure proper display of all Regulatory Circulars in the Area
• Accurate processing of all account opening forms MF applications
• Voucher Management, Rules of Customership, Key Management guidelines, are followed without any deviation
• Exception handling / deferred tracking and monitoring
• Suspicious transactions, large cashtxns, NR Credits are reviewed and necessary processes followed as per the guidelines laid
• Ensure Area has a clean Mystery Shop auditing report both by Internal as well as External auditors
• Ensure proper controls and access maintained to the Cash/Locker Area at all times. Any suspicious transaction must immediate! be reported to the superior of the office
• Ensuring best in class service standards to all the customers by synergizing with all the channels in the Area

Your Skills and Experience

Knowledge on FEMA/Foreign exchange and trade operations will be preferred

• Client service excellence
• Experience in overall branch operations for 10 years

How We'll Support You

• Training and development to help you excel in your career
• Coaching and support from experts in your team
• A culture of continuous learning to aid progression
• A range of flexible benefits that you can tailor to suit your needs

About Us and Our Teams

Please visit our company website for further information:

https://www.db.com/company/company.htm

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.

Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.

We welcome applications from all people and promote a positive, fair and inclusive work environment.