CB - Client Service Analyst - Analyst

Job Description

Details of the Division and Team

RTM CoE team is the processing unit that coordinates internally and externally between internal shareholders and clients on New Client Adoption (NCA), FSC Supplier onboarding, Know Your Client (KYC), Periodic Review for KYC and credit facility, ongoing account maintenance, ID overdue, Dormant account, reference letter etc., prepares relevant product documentation, performs the product system setup and provide service support for all CB clients in North Asia. Centrally supports the client deposit booking, internal funding booking, OD monitoring and prepare regular regulatory report etc.

What We'll Offer You

A healthy, engaged and well-supported workforce are better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That's why we are committed to providing an environment with your development and wellbeing at its centre.

You can expect:

• Supplemental Savings Plan on top of mandatory social security
• 15 days of annual paid leave, plus public holiday & Flexible Working Arrangement
• Full ranges of commercial insurance coverage including delegated private hospital
• On-line family doctor consultation for both employee & family members
• Employee Assistance Program for both employee & family members

Your Key Responsibilities

Support onshore and offshore Implementation Manager Team to implement all cash and trade products for all CB clients in North Asia branches, like electronic banking, local & cross boarder pooling, ERP integration, FSC, and China e-drafts etc.

• Work closely with key teams within the Bank throughout the FSC supplier on-boarding processes to ensure suppliers are on-boarded efficiently and within agreed Service Level Agreements (SLA).
• Generate/manage product documentations, eg: e-banking/cashpool/ebills etc. global product agreements and local products agreement, eg: e-drafts etc.
• Provide the e2e support for e-banking/e-drafts/ebills maintenance request
• Support any servicing to the suppliers' queries over call / emails regarding onboarding / transactions etc. Track / manage escalations from suppliers for any queries sent by them
• Technical setup in the product systems
• Manage user acceptance test (UAT) if needed
• Provide the product training with client
• Support the new products rollout and implementation within North Asian countries
• Works closely with Implementation, Legal and Product Management on procedures/workflow concerning product documentation.

Customer Interactions

• Maintain contact with customers to ensure DB's service is up to standard. Assist in the timely consolidation of management information to enable the continuous review of service standards
• Proactively monitor and take appropriate actions to ensure that expected utilization and penetration levels are met.

Manage Technical Support Function Via

• Adoption of team information/knowledge
• Best practice sharing
• Proactive problem solving and
• Comprehensive customer/user training
• Internal/external migration project support, including data reviewing, migration setup in internal systems, handle functional issues arising during migration

Your Skills and Experience

• University graduate with minimum 3-5 years relevant banking experience with proven track record, preferably project implementation experience with basic banking product knowledge required
• Sound knowledge on KYC/FSC/EDS, familiar with regulatory developments and legal environment
• Knowledge of operating systems and processes, front end customer systems as well as banking products and services
• Customer focus and service oriented
• Good interpersonal skills. Ability to maintain a good professional relationship with external and internal teams
• Be independent, self-starter and able to liaise with clients and internal stakeholders including senior management
• Team player and willing to share knowledge
• Fluent in both oral and written English.
• Familiar with multi OS platform, applications and experienced in data communication
• Proficiency in Korean is a plus

How We'll Support You

• Training and development to help you excel in your career
• A culture of continuous learning to aid progression
• A range of flexible benefits that you can tailor to suit your needs
• Coaching and support from experts in your team
• Flexible working to assist you balance your personal priorities

About Us and Our Teams

Deutsche Bank is the leading German bank with strong European roots and a global network.

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.

Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.

We welcome applications from all people and promote a positive, fair and inclusive work environment.