Program Support DHN

Program Support, DHN

We are a growing non-profit organization based in Cleveland, Ohio that offers its employees a comprehensive benefits package, opportunities to grow within the organization, and the ability to improve the communities we serve.

CHN Housing Partners: CHN is a highly seasoned, nonprofit affordable housing developer, housing service provider and residential mortgage lender that works with its partners to solve major housing challenges for low-income people and under-served communities. Through our partnerships we have developed over 7,000 affordable homes, and each year serve over 60,000 families through a wide array of housing services. We work in Ohio and neighboring states, including Michigan, to preserve and expand affordable housing, and build equitable communities. By investing in affordable housing, we are investing in families, communities, and the economy. We are investing in the power of the permanent address.

Position Summary: The goal of the DHN Program Support is to ensure the overall success of the Detroit Housing Network (DHN) by supporting numerous programs and initiatives led by CHN Housing Partners, the Network Manager. The DHN is a network of high-performing HUD-certified housing counseling and housing service providers in the City of Detroit dedicated to creating healthy neighborhoods and advancing racial equity in our communities by increasing housing stability and affordable homeownership for Detroit residents. The DHN Program Support will contribute to DHN's mission by supporting overall program success. The position requires a self-starter with the ability to work both independently and collaboratively while managing multiple priorities. The ideal candidate will have a proven track record in relationship management and driving organizational success. This is currently a hybrid position that requires an in-person presence three days per week. Employees have the flexibility to work remotely for up to two days per week.

The rate of pay for this position is $46,000 - $48,000 per year, paid at an hourly rate (FLSA Non-Exempt).

Essential Duties & Responsibilities:

• Supporting the DHN Network
• Interface with the DHN team at CHN daily, and service providers and customers as needed
• Help develop a strong sense of teamwork across the DHN Network as partners increasingly share clients and collaborate on housing initiatives
• Support the Partner Success Coordinator with DHN meeting and events, ensuring smooth logistics and participation
• Direct collaboration with the DHN Customer Experience Coordinator to respond timely to client communications to the DHN email and texting accounts, ensuring smooth communication and issue resolution
• Maintain company and customer confidentiality
• Assist the Trainer to provide training sessions for service delivery partners as needed
• Represent the DHN at community events and other opportunities to engage