Part - time Customer Success Representative - OCFO (temporary Administrative Special Services)

Part-Time Customer Success Team Representative

Are you a charismatic, friendly, problem-solving team player? If so, we have an ideal position for you within our Call Center. You will be tasked with delivering exceptional service and establishing rapport with our customers. As a close-knit team, exceptional teamwork is a fundamental requirement. Our primary objective is to ensure that our customers feel confident and satisfied when reaching out to us for assistance. The Customer Success Representative plays a crucial role in addressing inquiries from Treasury Department customers. Your work will directly impact our customers' experience. You will be responsible for responding to their requests and complaints, conducting records research, and addressing routine customer inquiries. This position is part-time and requires a commitment of up to 35 hours per week. This is a temporary administrative special services position (TASS) appointment term based on availability of grant funds. This is a grant-funded position. The continuation of this role depends on the availability of ongoing funding. Employment beyond the current grant period is not guaranteed and will be based on the renewal of funding.

Examples of Duties

• Answer incoming calls from business and residential customers.
• Determines requirements by working with customers.
• Assist customers with problem resolution, including accurate input of information.
• Interact with other Treasury departments to resolve issues.
• Fulfills requests by clarifying desired information, completing transactions, and forwarding requests.
• Follow up customers' cases
• Accurately enter customer information in the Cherwell system.
• Maintain a professional working environment.
• Display self-discipline and self-confidence.
• Show respect for our customers and fellow employees.
• Other duties as assigned, which may include participating in team meetings, contributing to process improvements, and assisting with training new team members.

Minimum Qualifications

Education: High School Diploma / GED. Associate's degree in business or a related field is a plus!

Experience: One to two years of call center representative experience. Call Center and/or financial institution experience is a plus. Fluent in Spanish/Arabic (A Plus but not necessary).

Minimum Qualifications / Skills: Excellent verbal communication skills. Telephone skills. Friendly and pleasant manner. Strong computer skills. Documentation skills. Active listening skills. Attention to detail. Problem-solving skills. Critical Thinking skills.