Outpatient Direct Service Administrator

Outpatient Direct Services Administrator

Under the general supervision of the Vice President of Direct Clinical Services, the Outpatient Direct Services -- Administrator will provide oversight of the DWIHN outpatient direct service clinics. This position will create, direct, and implement the policies and procedures of the Outpatient Direct Service Clinics and provide daily management of clinic operations.

Principal Duties and Responsibilities:

• Provides oversight of operations and staff for DWIHN Outpatient Direct Service Clinics.
• Develops and maintains policies and procedures.
• Oversees the Outpatient Direct Service Clinic's quality assurance program.
• Ensures that the behavioral and pharmacologic approaches to treatment are evidence-based or based on universally accepted information to provide treatment services consistent with recognized treatment principles and practices for each level of care and type of client served by the facility.
• Ensures that the assessments, treatment plans, authorization and overall service provisions comply and meet DWIHN-PIHP/CMHSP, MDHHS, 42CFR and Mental Health Code requirements.
• Ensures and documents that direct clinical supervision is provided.
• Ensures that behavioral health services are provided as specified in the treatment plan and coordinated with other care services.
• Ensures that the assessment, diagnosis, and treatment of individuals with co-occurring disorders is provided by appropriately trained and qualified clinical staff and that the clinical supervision of such staff is provided.
• Participates in the identification of quality care indicators and outcome objectives.
• Oversees the collection and review of data to monitor staff and program performance.
• Monitors overall clinical care and quality work, in collaboration with DWIHN's Quality and Compliance Department.
• Collaborates with the Chief Medical Officer/Psychiatrist of Direct Services.
• Directs and coordinates medical activities and activities related to patient care.
• Assesses current mental health programs including restructuring existing programs and developing new programs.
• Ensures medical necessity criteria for provided services are met.
• Prepares and presents reports to the DWIHN Board of Directors.
• Meets with direct service clients, maintains a client caseload as needed, and completes required assessments.
• Maintains staff calendars including managing staff schedules and availability.
• Monitors key performance indicators.
• Provides support and coordination for mental health, substance use disorder, and co-occurring services.
• Maintains workflow to accommodate walk-in clients.
• Coordinates with PIHP departments.
• Serves on DWIHN's interdisciplinary team.
• Identifies opportunities for growth and development for DWIHN clinics.
• Assists with grant applications.
• Attends public speaking, townhall, and community outreach events occasionally serving as the speaker at these events.
• Assesses and participates in staff education activities and provides consultation to facility personnel.
• Performs related duties as assigned.

Required Education:

A Master's Degree from a recognized college or university in the Human Services, the Social Services, Psychology, Counseling, Social Work, or a related field.

Required Experience:

Four (4) years of professional clinical experience in a behavioral healthcare or mental health setting.

And at least one (1) year of experience as an executive, manager, administrator or supervisor in a behavioral healthcare or mental health setting.

Required License(s): A Valid State of Michigan