IT Technician Support Specialist (fast - track Career Training) - Remote Eligible

Automation Workz Institute -- Remote / Live Online

Pay: $40,000 -- $55,000+ per year potential after training

Job Types: Full-time Training Program? Leads to Certification & Career Placement

Shift and schedule: Virtual classes held on Monday & Thursday

Morning: 8:00 AM -- 9:30 AM EST

Evening: 7:00 PM -- 8:30 PM EST

Profile Insights

We're looking for motivated learners ready to launch an IT career in a matter of months. No prior tech experience required, just a willingness to learn, solve problems, and commit to your future.

Full Job Description

Who Are We

Automation Workz is a high-performance technology training institute dedicated to empowering learners to launch successful careers in the tech industry. Our mission is to help individuals move from tech-curious to career-ready in months, not years, with hands-on, real-world training in IT Technician Support and powered troubleshooting. We have a strong culture of empowerment, growth, and excellence built on the values of Self-Motivation, Accountability, Resilience, and Innovation. Our team is dedicated to equipping learners with the technical skills, confidence, and professional readiness necessary to thrive in today's competitive job market. If you're ready to join a fast-paced, future-focused learning environment that is producing the next generation of IT support professionals, Automation Workz is where your journey begins.

IT Technician Support Training Program

We are seeking motivated individuals to join our IT Technician Support AI Specialist training program. This immersive, instructor-led course prepares you to step into entry-level IT support roles with the added advantage of AI troubleshooting skills. Graduates are ready to diagnose, troubleshoot, and resolve issues in hardware, software, and networks while delivering exceptional customer service.

Key Competencies You'll Master

• Provide front line IT support via phone, email, and ticketing systems
• Diagnose and resolve hardware, software, and network issues on desktops, laptops, and mobile devices
• Install, configure, and update operating systems, software, and hardware
• Manage user accounts, passwords, and permissions
• Troubleshoot network connectivity, VPN access, and printer issues
• Document solutions and update knowledge bases
• Proactively monitor and maintain IT systems to prevent issues
• Collaborate with IT teams and escalate complex issues
• Support IT projects such as upgrades, deployments, and system integrations
• Follow security best practices to safeguard systems and data

Required Experience

High School Diploma or equivalent

Comfortable using a computer, navigating the Internet, and working in Microsoft Office

Basic understanding of hardware/software preferred but not required

Authorized to work in the United States without sponsorship

Must reside in the U.S. (Remote training available)

What We Do For You

At Automation Workz, we don't just teach tech --- we equip you for success. Our programs combine best-in-class technical training, AI-powered tools, career coaching, and mentorship to ensure you're confident, competent, and career-ready. We encourage creativity, problem-solving, and challenge the status quo. With our Admission Sampler as your fir