Central Schedule Coordinator - Cardiology - Full Time(40hrs)/days - Detroit

Central Schedule Coordinator – Cardiology (Structural Heart)

Location: Detroit, MI Department: Cardiology / Structural Heart & Cath Lab Shift: Full-Time Henry Ford Heart & Vascular The Henry Ford Heart & Vascular team is internationally recognized for innovation and excellence in cardiovascular care. With over 90 years of experience, our specialists provide advanced, personalized treatment using cutting-edge technologies like 4D imaging, 3D heart modeling, robotic surgery, and minimally invasive procedures. We offer comprehensive services across multiple specialties—including heart failure, structural heart disease, cardiac surgery, vascular surgery, and heart transplant—supported by dedicated labs, virtual consults, and convenient locations throughout Michigan. Our team-based, research-driven approach ensures patients receive the latest, most effective treatments for even the most complex heart and vascular conditions.

Position Summary The Central Schedule Coordinator for Cardiology functions as the "air traffic controller" for Structural Heart and Cardiac Catheterization Lab procedures. This clinical scheduling role is responsible for coordinating complex patient procedures by ensuring the availability of physicians, advanced practice providers, equipment, and other critical clinical resources across all sites of care. This position serves as a centralized scheduling and communication resource for Structural Heart Disease (SHD) teams, patients, families, and referring providers, while also supporting insurance authorization follow-up and standardized scheduling practices.

Key Responsibilities

• Coordinate and schedule complex cardiology and cath lab procedures, including Structural Heart interventions
• Ensure physician, midlevel provider, equipment, and clinical resource availability aligns with patient demand in a timely manner
• Act as a centralized scheduling resource for Cardiology across all sites of practice
• Facilitate patient access by coordinating schedules for referring providers, patients, and clinical teams
• Serve as a key liaison between Structural Heart Disease teams and patients/families to ensure clear communication and continuity of care
• Track physician and midlevel provider clinic time, time away, and schedule change requests
• Maintain consistent and accurate master schedules for all scheduled clinical resources
• Follow up on insurance authorization requirements related to scheduled procedures
• Ensure standardized scheduling protocols, processes, and procedures are followed across the specialty
• Prepare and maintain scheduling, utilization, and tracking reports as required
• Proactively identify and resolve scheduling conflicts or resource constraints

Preferred Qualifications

• Experience scheduling within Epic, including Cupid (preferred)
• Familiarity with other Henry Ford Health (HFH) applications is a plus
• Previous experience scheduling procedures in a cardiology, cath lab, or procedural clinical environment preferred
• Strong analytical skills related to provider schedule management and optimization

Education & Experience

• High School Diploma or equivalent – required
• Associate's Degree – preferred
• 1–2 years of experience in a business office or healthcare environment with appointment scheduling and schedule maintenance required
• Experience preparing and managing provider schedules strongly preferred
• Proficiency with computer applications in a PC environment required

Skills & Competencies

• Strong organizational and time-management skills
• Ability to manage multiple priorities in a fast-paced clinical setting
• Excellent communication and customer service skills
• Attention to detail and accuracy

Additional Information

• Organization: Henry Ford Hospital - Detroit Main Campus
• Department: Cardiac Catherization
• Shift: Day Job
• Union Code: Not Applicable

Overview Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services – from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford's care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation's most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus.

Benefits The health and overall well-being of our team members is our priority. That's why we offer support in the various components of our team's well-being: physical, emotional, social, financial and spiritual. Our Total Rewards program includes competitive health plan options, with three consumer-driven health plans (CDHPs), a PPO plan and an HMO plan. Our team members enjoy a number of additional benefits, ranging from dental and eye care coverage to tuition assistance, family forming benefits, discounts to dozens of businesses and more.

Equal Employment Opportunity/Affirmative Action Employer Henry Ford Health is committed to the hiring, advancement and fair treatment of all individuals without regard to race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height, weight, marital status, family status, gender identity, sexual orientation, and genetic information, or any other protected status in accordance with applicable federal and state laws.