Account Executive Health Systems East

Account Executive

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere.

Cencora is seeking a dynamic Account Executive to manage and grow an assigned territory of primary and secondary customers within the health systems segment. This role combines in-person and virtual selling techniques to deliver a flexible, efficient, and customer-focused sales strategy. The Sales Executive will drive customer retention, contract compliance, operational excellence, product level optimization, and business development while ensuring exceptional customer service and solution implementation. This position requires a proactive, results-oriented professional with a passion for innovation and collaboration.

Key Responsibilities:

• Territory Management & Business Development
• Meet or exceed sales targets for revenue, profit, and margin growth within the assigned territory.
• Develop and execute strategies to expand business with existing customers and prospect new opportunities within the health system retail segment.
• Promote and sell Cencora's suite of distribution solutions, including but not limited to, PRxO Generics, drug shortage solutions, medication tray management, consignment, and digital solutions within ABOrder.
• Negotiate and implement customer agreements to ensure customer retention and profitability.
• Customer Success & Solution Implementation
• Lead onboarding and implementation of customer solutions, ensuring full adoption and value realization.
• Collaborate with cross-functional teams, including Customer Service, CIDM, Onboarding Team and, to deliver seamless service and resolve issues promptly.
• Drive operational efficiency for customers by identifying opportunities to leverage Cencora's technology and platforms, such as ABOrder and other digital tools, to streamline processes and enhance customer experience.
• Handle day-to-day customer requests related to contract pricing, deliveries, system access, and other operational needs, managing cases to resolution with a focus on customer satisfaction.
• Ensure contract compliance by reinforcing the value of PVAs and addressing any non-compliance proactively.
• Hybrid Selling & Technology Utilization
• Leverage both in-person and virtual selling techniques to optimize customer interactions and territory management.
• Utilize digital tools, platforms, and social media to enhance customer engagement and sales processes.
• Stay updated on technological advancements to continuously improve sales strategies and customer experience.
• Meets business targets related to the pull through of product segments for customers and call campaign metrics.
• Cencora's product segments include, but are not limited to, specialty, oncology, Sure Supply items, plasma derivatives and PRxO Generics, etc.
• Collaboration & Team-Based Selling
• Partner with internal teams, including, GPO Team and Finance, to align strategies and achieve sales goals.
• Actively gather and share customer feedback and competitive intelligence to improve processes and enhance team performance.
• Account & Territory Planning
• Develop an annual strategic plan in collaboration with the Senior Director to achieve business goals.
• Use sales reporting tools to analyze opportunities and create an efficient daily call plan for territory management.
• Maintain accurate account activity and interactions in sales management tools like ABForce.
• Professional Development
• Continuously advance knowledge of the health system customer market, industry trends, and Cencora's solut