Service Writer

Service Writer

The Service Writer ensures quality customer service and support in person, via phone, or e-mail. This often includes quoting service work, selling additional services, updating the customer in a timely manner, contacting the customer when quotes and/or work is completed with final pricing.

Essential Job Functions:

• Support the service team by maintaining complete job files, including correspondence relative to approvals, etc., which tie back to more prompt payment(s).
• Technician time keeping and review on a daily basis; submittal to payroll bi-weekly.
• Creation of repair orders to include customer concerns, contact info, unit info, etc.
• Prepare repair orders review for service manager; finalize shop invoicing; mailing and filing of same.
• Maintain job files with all pertinent correspondence to each job.
• Daily yard checks and logs and update the customer accordingly.
• Update daily key performance indicators (electronic and printed) to be posted in the shop.
• Interact with service management team, and technicians.
• Ensure fabrication materials are readily available in stock.
• Allocate and pull parts for repair orders.
• Research and order parts to job spec.
• Pickup parts as needed.

Qualifications:

• High School Diploma required; Associates or Bachelor's degree a plus.
• Prefer at least 5+ years' experience in a similar role.
• Self-starter with excellent customer service skills.
• Strong organizational and time management skills.
• Detail oriented.
• Strong written and verbal communication skills.

PSC Benefits:

• 401(k) with match
• Medical, Dental and Vision Insurance
• Paid Time Off
• Paid Holidays
• Tuition Reimbursement
• Parental Leave