Relief Support Worker - Mater Dei

Support Worker

Working as part of a multi-disciplined team using holistic approaches to support DePaul Service users. Working within the principal of harm minimisation where residents receive a high degree of care, support and dignity. DePaul has a commitment to service user participation and to empowering residents to manage their own lives. This role works across a 7 day week rota.

Mater Dei – 298 Antrim Road, Belfast, BT15 5AA

Hours: As and When Required basis - required to be available to cover shifts across a 7 day rota

Key Areas of Responsibility:

• To provide support for people who have experience of being long term street homeless or risk of homelessness.
• To ensure that the practical needs of the service users are met (in conjunction with volunteers); i.e. providing food, laundry, clean bedding, etc.
• To ensure a safe and secure environment and to maintain high standards within the project.
• To work with all service users to gain their trust and respect and to deal with difficult or problematic situations in a sensitive manner.
• To carry out the duties on the cleaning rota.
• To ensure all quality assurance policies and procedures are adhered to.
• To work as a member of the services team in the best interests of the service users.
• To participate in handovers ensuring that shifts are planned, important information is handed over and that all records have been updated appropriately.
• To communicate all relevant information and appointments to colleagues through established communication systems.
• To attend and participate in team meetings, staff team days and training sessions, if relevant.
• To ensure that Health and Safety standards are met within the service in accordance with DePaul's Health and Safety policy local service procedures.
• To undertake assigned duties regarding the overall health and safety and security of the building and to use security/safety systems put in place and to record and report all issues.
• To ensure good housekeeping and upkeep of the equipment, furnishings etc. so that they remain to a high standard.
• To regularly input and maintain information relating to service users on a computerised system (OTIS).
• To ensure all appropriate records and forms are completed by service users.
• To build up good working relationships with other projects and agencies.
• To maintain all records of work necessary for the smooth running of the project.

Person Requirements:

• A minimum of 6 months full time work experience supporting vulnerable families and/or vulnerable adults (or 1 year volunteer experience).
• An awareness of health and safety responsibilities within a residential setting
• Competent IT skills in word/excel/email. The post requires a high standard of recording, reporting and record keeping.
• Ability to deal sensitively with service users and form constructive supportive relationships with all stakeholders.
• Ability to work constructively as part of a team
• Ability to be flexible to meet the varying needs of the Service Users.
• Knowledge and experience of assessing needs and risk with the ability to develop specific and targeted Service User led support plans.
• Commitment to the ethos of DePaul.
• Access NI
• If you are successful at interview you will be required to undertake an AccessNI disclosure, including a check of either the adults or children's barred list. You will also have to complete other pre-employment checks.
• NISCC
• This post is subject to NISCC registration, if you do hold a valid registration this must be completed within your probationary period.