Human Resources Technician III

Human Resources Technician III

The purpose of this position is to provide technical guidance, support, and assistance to HR staff, employees, managers, appointing authorities, and executive directors regarding employee personnel actions and position information. The role involves both operational and technical responsibilities, with a primary focus on accurate and timely data entry into multiple information technology systems. The position emphasizes data integrity and professional customer service. It includes assisting employees with interpreting forms and procedures related to personnel actions, facilitating the onboarding of new employees, and coordinating new employee orientations by gathering necessary documentation to ensure a smooth onboarding process. Additionally, this role entails coordinating the creation and distribution of employee badges. The incumbent will also support various employee and personnel projects as assigned. Maintaining a high level of professional customer service and ensuring all requests are addressed within 24 hours is essential.

Position duties of the Technician include, but are not limited to:

• Badges
• Data/Information Management
• Professional/Technical Support
• New Employee Onboarding
• Customer Service
• Other Duties as Assigned

Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights

Minimum Qualifications:

• Experience Only: 3 years full-time experience performing high volume data entry and processing with accuracy.
• Education and Experience: Additional appropriate education may be substituted for the required experience on a year-for-year basis.

Preferred Qualifications:

• Experience working directly in human resources or with human resources staff
• Experience performing data entry in a high-volume environment
• Experience working with confidential employment records and information
• Experience working with G-Suite applications
• Demonstrated ability to provide outstanding customer service and develop productive working relationships with all stakeholders
• Excellent written and oral communication skills
• Exceptional organizational and time management skills, including the ability to prioritize and meet deadlines
• Proven record of superior attention to detail and accuracy in work
• Knowledge of experience with state policies, procedures, and systems relevant to human resources or administrative functions
• Demonstrated proficiency with multiple technology systems
• Strong sense of professionalism and proven ability to maintain confidentiality with sensitive and private information
• Ability to adapt and thrive in a changing work environment; ability to accept and manage new challenges and opportunities
• Initiative & self-management, the passion and ability to dive into the work and accomplish tasks within established timeframes; ability to multitask and produce quality results evenly
• Demonstrated problem-solving skills
• The ability and motivation to develop creative solutions to complex, interpersonal, process, and systemic challenges

Conditions of Employment:

• This position requires a standard background check
• Travel: This position is required to travel to attend meetings on occasion at off-site locations
• This position will drive state fleet vehicles. This position must possess and maintain a valid, unrestricted Colorado Driver's License
• MOTOR VEHICLE RECORD CHECK: This position will drive a state-owned vehicle, either in an on-going capacity while performing their normal day-to-day job duties OR on occasion for training/meetings/client visits/etc.
• NAME CHECK ONLY: This position will have NO direct contact with vulnerable persons.
• Former State employees who were disciplinarily terminated or resigned in lieu of termination must:
• Disclose that information on the application.
• Explain why the prior termination or resignation should not disqualify you from the current position.
• Provide your employee number from your prior State employment.
• Absent extraordinary circumstances, prior disciplinary termination or resignation in lieu of termination and failure to provide this information will disqualify the applicant from future State employment with CDHS.

CDHS Selection Process Explanation:

Employment history is calculated on a full-time basis (40/hrs per week). Part-time employment is calculated on a prorated basis to determine qualifications. Be sure your application specifically addresses your qualifications, experience, work products, and accomplishments as they relate to the position and minimum requirements.

Preferred Qualifications & Competencies:

• Relevant years of state service experience.

Minimum Qualification Screening Process:

A Human Resources Analyst will review the work experience/job duties sections of the online job application to determine whether your experience meets the minimum qualifications for the position. You must complete the official State of Colorado online application. Cover letters and resumes WILL NOT be reviewed during the minimum qualifications screening process.

Comparative Analysis Process – Structured Application Review:

After minimum qualification screening, the comparative analysis process will involve a review and rating of all the information you submit. The comparative analysis step may also include your results from an eSkills Test.

Your Work Experience/Job Duties:

Document your work experience/job duties to the extent to which you possess the skills, education, experience, minimum qualifications, and preferred qualifications.

If listed, answer all supplemental questions as your answers to these questions will be evaluated during this phase.

Provide at least 4-8 sentences for each supplemental question.

Supplemental Questions:

Answer the supplemental questions completely and thoughtfully. We will rate your answers based on the content of your response and your writing skills (spelling, grammar, and clarity of your writing).

Appeal Rights:

You may file an appeal with the State Personnel Board or request a review by the State Personnel Director if your application is eliminated. You will find the appeals process, the official appeal form, and how to deliver it on the State Personnel Board (https://spb.colorado.gov/) website.

You or your representative must sign and submit the official appeal form for review.

You can find the official appeal form here (https://spb.colorado.gov/sites/spb/files/documents/Consolidated%20Appeal%20-%20Form%20-%202025.pdf).

You must deliver the official appeal form to the State Personnel Board:

• By email (dpa_state.personnelboard@state.co.us), or
• Postmarked in US Mail to(1525 Sherman Street, 4th Floor, Denver CO 80203, or
• Hand delivered (1525 Sherman Street, 4th Floor, Denver CO 80203), or
• Faxed (303.866.5038) within ten (10) calendar days from your receipt of notice or acknowledgement of the department's action.

Contact the State Personnel Board for assistance:

• At (303) 866-3300, or
• Refer to the Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, within the Rules (https://spb.colorado.gov/board-rules) webpage.

Supplemental Information:

How to Apply (https://cdhs.colorado.gov/information-for-job-applicants#how-to-apply) The Assessment Process For Statewide Hiring Freeze NON-EXEMPTED position ONLY :

This job offer is contingent upon funding availability from all sources, including state and federal (if applicable), to start or continue.

For additional recruiting questions, please contact jessica.stroman@state.co.us.

About Us & Benefits:

If your goal is to build a career that makes a difference, join the dedicated people of the Colorado Department of Human Services (https://www.colorado.gov/cdhs) (CDHS). Our professionals strive to design and deliver high quality human and health services that improve the safety, independence, and well-being of the people of Colorado. Each of us is committed to contributing to a safe and accessible CDHS.

In addition to a great location and rewarding and meaningful work, we offer:

• Strong, secure, yet flexible retirement benefits including a PERA Defined Benefit Plan or PERA Defined Contribution Plan plus 401(k) and 457 plans