Exhibitor Services Coordinator

Exhibitor Services Coordinator

The Exhibitor Services Coordinator plays a critical role in supporting exhibitors, show staff, and internal departments by managing utility service needs (electrical, telecommunications, water and gas) ensuring orders are currently processed and services are installed. This position combines strong administrative skills with direct exhibitor interaction before, during, and after events. Coordinators are responsible for staffing the exhibitor service desk, ensuring accurate onsite order processing, timely communication, and exceptional customer service.

Primary duties and responsibilities include: serving as the primary point of contact for exhibitors regarding utility services (electrical, internet, engineering, and related needs); finalizing lessee and exhibitor utility order requirements and preparing event summaries for routine billing; coordinating advanced service requests and onsite orders with electricians, engineers, and other internal service departments before, during and after the event; staffing the exhibitor service desk during exhibitor move-in, providing on-site support and resolving exhibitor needs in real time; processing exhibitor orders and payments accurately, ensuring all payments are accounted for by show close; making accurate mathematical computations concerning charges incurred by lessee and exhibitors with regards to services, discounts, labor and materials; charging for on-site utility usage not prepaid, ensuring compliance with facility policies; maintaining accurate records of exhibitor orders, payments, and service requests; providing timely, professional communication with exhibitors, show managers, and internal departments; explaining policies and procedures to the customers in a friendly and professional manner; and contributing to a culture of empowerment, ownership, and proactive problem-solving within the Exhibitor Services team. Other duties as assigned.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be requested to enable individuals with disabilities to perform the essential functions. Excellent organizational, planning, and interpersonal skills; 3+ years of customer service, event coordination, or administrative experience; strong proficiency with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint); comfort with event management systems (Momentus experience a plus); excellent customer service, conflict resolution, and multitasking skills; strong attention to detail and financial accuracy in processing payments; ability to work independently and collaboratively in a fast-paced environment; proven dependability and reliability in a fast-paced environment; professional communication skills, both written and verbal. High school diploma or GED, preferred. Intermediate computer skills including ability to create word documents and excel spreadsheets. Flexible schedule required; scheduling is event-driven and can include weekends, evenings and holidays as needed, with advanced notice. Position requires extended periods of sitting, walking/standing on cement floors and climbing stairs. Some bending, pushing, pulling and stooping is required to assist with the install of utility services. Must possess the ability to lift objects up to 50 pounds to desk level. Maybe subject to adverse conditions. Working hours are dictated by the event and will include irregular night and weekend hours. Requires radio usage of a two-way hand-held radio.

Note: Colorado Convention Center/Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.