Exhibitor Services Coordinator

Exhibitor Services Coordinator

The Exhibitor Services Coordinator plays a critical role in supporting exhibitors, show staff, and internal departments by managing utility service needs (electrical, telecommunications, water and gas) ensuring orders are currently processed and services are installed. This position combines strong administrative skills with direct exhibitor interaction before, during, and after events. Coordinators are responsible for staffing the exhibitor service desk, ensuring accurate onsite order processing, timely communication, and exceptional customer service.

Primary Duties and Responsibilities:

• Serve as the primary point of contact for exhibitors regarding utility services (electrical, internet, engineering, and related needs).
• Finalize lessee and exhibitor utility order requirements and prepare event summaries for routine billing.
• Coordinate advanced service requests and onsite orders with electricians, engineers, and other internal service departments before, during and after the event.
• Staff the Exhibitor Service Desk during exhibitor move-in, providing on-site support and resolving exhibitor needs in real time.
• Process exhibitor orders and payments accurately, ensuring all payments are accounted for by show close. Make accurate mathematical computations concerning charges incurred by lessee and exhibitors with regards to services, discounts, labor and materials.
• Charge for on-site utility usage not prepaid, ensuring compliance with facility policies.
• Maintain accurate records of exhibitor orders, payments, and service requests.
• Provide timely, professional communication with exhibitors, show managers, and internal departments.
• Explain policies and procedures to the customers in a friendly and professional manner.
• Contribute to a culture of empowerment, ownership, and proactive problem-solving within the Exhibitor Services team.
• Other duties as assigned.

Qualifications:

• Excellent organizational, planning, and interpersonal skills.
• 3+ years of customer service, event coordination, or administrative experience.
• Strong proficiency with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Comfort with event management systems (Momentus experience a plus).
• Excellent customer service, conflict resolution, and multitasking skills.
• Strong attention to detail and financial accuracy in processing payments.
• Ability to work independently and collaboratively in a fast-paced environment.
• Proven dependability and reliability in a fast-paced environment.
• Professional communication skills, both written and verbal.

Education and Experience:

High school diploma or GED, preferred

Computer Skills:

Intermediate computer skills including ability to create word documents and excel spreadsheets

Schedule Requirements:

Flexible schedule required; scheduling is event-driven and can include weekends, evenings and holidays as needed, with advanced notice.

Working Conditions:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be requested to enable individuals with disabilities to perform the essential functions. Position requires extended periods of sitting, walking/standing on cement floors and climbing stairs. Some bending, pushing, pulling and stooping is required to assist with the install of utility services. Must possess the ability to lift objects up to 50 pounds to desk level. Maybe subject to adverse conditions. Working hours are dictated by the event and will include irregular night and weekend hours. Requires radio usage of a two-way hand-held radio.

Note: Colorado Convention Center/Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.