Desktop Support Engineer

Desktop Engineer Level 2

The Desktop Engineer Level 2 will provide advanced desktop support in a Windows environment, ensuring stellar customer service and efficient resolution of technical issues for approximately 500 internal users. This role involves new employee orientation, direct interaction with VIPs including C-Suite, and collaboration with external vendors.

Key Responsibilities

• Windows Environment Management: - Administer Intune and Active Directory (AD) for appropriate groups. - Ensure all devices are managed through Intune, with rare exceptions.

• Customer Service: - Provide backup white glove support to VIPs (e.g., CEO Barry Biffle, President Jimmy Dempsey, Chief Legal Counsel Howard Diamond). - Balance immediate demands with realistic expectations. - Deliver difficult news tactfully and professionally.

• New Employee Orientation (NEO): - Conduct IT component of HR-led NEO sessions every other Monday. - Distribute laptops and equipment, assist with multi-factor authentication (MFA) setup, and reset passwords. - Provide ongoing support during lab hours that day.

• General Desktop Support: - Address basic desktop issues (missing, broken devices). - Support only company-provided equipment, not personal devices.

• Team Collaboration: - Work closely with a small team of 3. - Participate in training and development opportunities.

• Time Management: - Adhere to an 8am-5pm schedule, with rare exceptions for early meetings. - Manage incidents and departmental priorities effectively.

Qualifications

• Experience with Intune and Active Directory. • Strong customer service skills. • Ability to prioritize tasks and manage time efficiently.

Skills

microsoft, M365, Windows 10, Windows 11, Active Directory, Intune, Customer service, Support, Troubleshooting, Desktop, Communication, Hardware, Technical support, ServiceNow, Audiovisual, Vendor relationship

Additional Skills & Qualifications

• Experience with ServiceNow a plus • Basic understanding of AV equipment and troubleshooting.

Job Type & Location

This is a Contract to Hire position based out of Denver, CO.

Pay and Benefits

The pay range for this position is $28.00 - $34.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Denver, CO.

Application Deadline

This position is anticipated to close on Nov 29, 2025.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.