Audiovideo Service Field Technician

Field Technician

As a Service Field Technician, you will work in the field diagnosing and repairing commercial AV systems, applying your hands-on experience with AV, low-voltage, or electronics service work to ensure systems operate at peak performance.

Responsibilities include:

• Responding to service tickets and client requests to diagnose, repair, or reprogram AV systems
• Traveling to client sites daily to provide hands-on support
• Troubleshooting systems using diagnostic tools, signal tracing, and control system interfaces
• Collaborating with the Customer Care Dispatch team to prioritize and complete work orders
• Completing accurate documentation for service tickets, client communication, and parts used

Qualifications:

• Prior experience installing or servicing commercial AV, low-voltage, or electronic control systems
• Familiarity with signal flow, diagnostic tools, and basic AV wiring practices
• Experience with service tickets and job tracking tools (e.g., CRM or field service platforms)
• Strong communication skills to explain issues and resolutions to clients
• Ability to climb ladders, carry equipment, and travel between job sites with flexibility