Support Assistant II - Integrated Medical And Psychiatric Care Unit (imap)

Support Assistant II - Integrated Medical And Psychiatric Care Unit (IMAP)

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5a East Integrated Med and Psych Care Unit

The IMAP unit at Denver Health is a specialized 12-bed medical/surgical and psychiatric unit that provides high-quality, integrated care to adult patients with complex medical conditions and co-occurring mental health needs. This unit is uniquely designed for individuals whose behavioral health challenges, combined with acute or chronic medical diagnoses, make them difficult to place in traditional psychiatric or medical settings. Patients on the IMAP unit may present with a wide range of medical concerns, including post-surgical recovery, cardiac abnormalities, sepsis, wound care, or other acute conditions—while also experiencing psychiatric diagnoses such as schizophrenia, bipolar disorder, or severe depression. The unit's structure allows for close medical monitoring while simultaneously addressing behavioral health needs through a multidisciplinary team approach. With a nurse-to-patient ratio of 1:4 / 1:5 and a CNA ratio of 1:6, the unit is staffed to support safe, effective, and compassionate care. The team on 5A delivers respectful, patient-centered care to individuals with complex access and care needs, and works collaboratively with internal medicine, psychiatry, and social work to ensure holistic treatment. IMAP offers exceptional learning opportunities for nurses and certified nursing assistants seeking to grow their skills in both medical and psychiatric care. Staff gain experience in managing medically complex patients with behavioral needs, utilizing therapeutic communication, de-escalation strategies, and trauma-informed care.

Job Summary: Under minimal supervision, provides clerical and administrative support for the department. Provides excellent customer service, answers telephones, and is a clerical support to staff. Performs clerical duties such as word processing, entering data for reports, preparing PowerPoint presentations, maintaining departmental files, and other similar duties. Attends departmental meetings, takes minutes and produces minutes in draft and final form. Assists in record keeping and general operations of the office. Assists in research through data collection as assigned.

Essential Functions

• Acts as the point of contact for receiving information/calls from internal and external customers/service providers to maintain office equipment/supplies, maintenance, environmental services, etc. and notifies the appropriate personnel.
• Promptly responds to e-mail and voicemail no later than the end of the business day.
• Works as a liaison with IT team to troubleshoot issues, manage phone tree.
• Compiles, transcribes and distributes minutes of meetings.
• Assists in the development and maintenance of department website.
• Arranges for the repair and maintenance of office equipment.
• Collects and enters data in spreadsheets and databases for monthly reports.

Education

• High School Diploma or GED Required

Work Experience

• 1-3 years One year of healthcare or professional clerical experience required

Knowledge, Skills and Abilities

• Excellent verbal and written communication skills
• Excellent interpersonal human relation skills
• Possesses excellent customer service skills
• Ability to multi-task and handle a high volume of tasks at one time
• Ability to work independently and be self-directed
• Skilled in organization and setting priorities
• Ability to use scheduling systems and coordinate meetings
• Ability to maintain adequate levels of office supplies
• Ability to compile, transcribe, distribute meeting minutes
• Proficient in data entry into spreadsheets and databases. Ability to create charts and graphs
• Knowledge of medical terminology
• Good troubleshooting and problem-solving skills
• Skilled at coordinating office services such as records management, moves, housekeeping, and maintenance

Shift: Days (United States of America)

Work Type: Regular (0.9 FTE)

Salary: $22.18 - $31.05 / hr

Benefits

• Outstanding benefits including up to 27 paid days off per year, immediate retirement plan employer contribution up to 9.5%, and generous medical plans
• Free RTD EcoPass (public transportation)
• On-site employee fitness center and wellness classes
• Childcare discount programs & exclusive perks on large brands, travel, and more
• Tuition reimbursement & assistance
• Education & development opportunities including career pathways and coaching
• Professional clinical advancement program & shared governance
• Public Service Loan Forgiveness (PSLF) eligible employer+ free student loan coaching and assistance navigating the PSLF program
• National Health Service Corps (NHCS) and Colorado Health Service Corps (CHSC) eligible employer

Our Values

• Respect
• Belonging
• Accountability
• Transparency

All job applicants for safety-sensitive positions must pass a pre-employment drug test, once a conditional offer of employment has been made. Denver Health is an integrated, high-quality academic health care system considered a model for the nation that includes a Level I Trauma Center, a 555-bed acute care medical center, Denver's 911 emergency medical response system, 10 family health centers, 19 school-based health centers, Rocky Mountain Poison & Drug Safety, a Public Health Institute, an HMO and The Denver Health Foundation. As Colorado's primary, and essential, safety-net institution, Denver Health is a mission-driven organization that has provided billions in uncompensated care for the uninsured. Denver Health is viewed as an Anchor Institution for the community, focusing on hiring and purchasing locally as applicable, serving as a pillar for community needs, and caring for more than 185,000 individuals and 67,000 children a year. Located near downtown Denver, Denver Health is just minutes away from many of the cultural and recreational activities Denver has to offer.

Denver Health is an equal opportunity employer (EOE). We value the unique ideas, talents and contributions reflective of the needs of our community.

Applicants will be considered until the position is filled.