Tokyo IMG Technical Service / 東京IMG テクイカルサービス

Field Service Engineer

We are seeking a Field Service Engineer responsible for maintenance, inspection, and repair of dental treatment equipment within Tokyo-based dental clinics.

You will serve clients throughout the Kanto region, primarily centered in Tokyo.

Field support operations, equipment inspection, and repair response as a Field Service Engineer

Providing explanations to clients, presenting estimates, and conducting price negotiations

Products Handled

Our company's dental equipment (dental treatment units, sterilizers, etc.)

Connecting third-party products within the clinic's LAN equipment and system networks

Technical services at client sites, including product installation and post-installation repairs

Scheduled inspection visits for products

※Primary clients: Dentists and dental clinic staff

Required Qualifications (Field Service Engineer):

Willingness to learn

Ability to troubleshoot and analyze equipment/devices, and identify root causes

Manual dexterity and attention to detail sufficient for part replacement and adjustments

Appropriate external and internal communication (content, expression, timing)

Attention to manners and professional attire

Proficiency in operating internal systems (Salesforce)

Valid standard driver's license

Preferred Qualifications

Experience maintaining IT equipment or knowledge of PC troubleshooting

Technical experience in maintenance/service of dental imaging equipment or general medical imaging equipment (hardware/software)

Medical equipment engineer certification (X-ray Supervisor, Medical Equipment Repair Responsible Engineer - Class 1, 3, or 7)

IT-related certifications (IT Passport, Fundamental Information Technology Engineer, etc.)

Ability to read and write emails in English

Employee Type: Full-time Employee

Probationary Period: Yes (6 months)

Days Off: Saturdays, Sundays, National Holidays

Working Hours: 8 hours (Flexible hours without core time)

Salary Range: Negotiable based on previous experience, abilities, and skills.

No possibility of transfer for the time being. Possibility in the future.

Other Conditions

Various social insurance coverage

Company vehicle provided

Bonus incentives

Retirement allowance system available

Various allowances (e.g., congratulatory/condolence payments)

Various training programs (as needed)

Tokyo

1-2-8 Showa-jima, Ota-ku, Tokyo 143-0004

Responsible for Kanto region ※Direct commute to/from job site