Tech Service / テクニカルサービス（大阪）

Field Service Engineer

Dentsply Sirona is the world's largest manufacturer of professional dental products and technologies, with a 130-year history of innovation and service to the dental industry and patients worldwide. Dentsply Sirona develops, manufactures, and markets a comprehensive solutions offering including dental and oral health products as well as other consumable medical devices under a strong portfolio of world class brands. Dentsply Sirona's products provide innovative, high-quality and effective solutions to advance patient care and deliver better and safer dentistry. Dentsply Sirona's global headquarters is located in Charlotte, North Carolina, USA. The company's shares are listed in the United States on NASDAQ under the symbol XRAY.

As advanced as dentistry is today, we are dedicated to making it even better. Our people have a passion for innovation and are committed to applying it to improve dental care. We live and breathe high performance, working as one global team, bringing out the best in each other for the benefit of dental patients, and the professionals who serve them. If you want to grow and develop as a part of a team that is shaping an industry, then we're looking for the best to join us.

Working at Dentsply Sirona you are able to:

• Develop faster - with our commitment to the best professional development.
• Perform better - as part of a high-performance, empowering culture.
• Shape an industry - with a market leader that continues to drive innovation.
• Make a difference -by helping improve oral health worldwide.

Job Description: Duties as a Field Service Engineer

As a Field Service Engineer, you will:

• Provide field support operations, equipment inspection, and repair support.
• Explain to customers, provide quotations, and negotiate prices.
• Handle dental equipment (dental treatment tables, CAD/CAM/CT equipment, sterilizers, etc.).
• Connect to other companies' products in the network of in-hospital LAN devices and systems other than the above products.
• Provide technical service including product installation and repair after installation at the customer's site.
• Conduct periodic inspection visits of products.
• Serve main customers: Dentists and dental clinic staff.

Requirements (Field Service Engineer):

• Willingness to learn.
• Ability to analyze repairs of instruments and equipment and identify factors.
• Interest in machines.
• Dexterity and attention to detail to replace and adjust parts.
• Ability to communicate appropriately both externally and internally (content, expression, and timing).
• Good manners and attire.
• Ability to operate the company's internal system (Sales Force) without problems.
• Driving license (not a paper driver).
• Experience in IT equipment maintenance or knowledge of PC troubleshooting.
• Have tried assembling PCs on your own.
• Have tried to create a website, distribute videos, edit videos, etc.
• Technical experience in maintenance and service of dental imaging equipment, general medical imaging equipment, (hardware/software).
• Qualifications as a medical equipment engineer (X-ray operator, responsible technician for repair of medical equipment, class 1, 3, 7 qualifications).
• Qualifications in IT (IT Passport, Basic Information Processing Engineer, etc.).
• Ability to read and write emails in English.
• Experience working as a field engineer (regardless of industry).
• Knowledge of fluids such as air, water, etc., and work experience.
• Experience in customer service, sales, call center, etc.

Dentsply Sirona is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, disability, or protected Veteran status. We appreciate your interest in Dentsply Sirona. Dentsply Sirona Canada welcomes and encourages applications from all backgrounds, including individuals with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.