Customer Service Specialist (w/m/d)

Customer Service Specialist Case Manager Ersatzteilwesen (M/W/D)

Dentsply Sirona is the world's largest provider of dental products and technologies, supporting dentists and dental technicians in offering better, faster, and safer care in all dental fields. We are proud to be a preferred partner for dental practices, clinics, dental laboratories, and authorized distributors worldwide. The main office of Dentsply Sirona is located in Charlotte, North Carolina. As advanced as dentistry is today, our global team will continue to drive the incredible development in dental medicine and modern patient care on a global scale. Our shares are listed on the US technology stock exchange NASDAQ under the ticker XRAY. www.dentsplysirona.com.

For our location in Bensheim, we are looking for a temporary position from 01.01.2026 to 31.12.2027 for the Customer Service department.

Your Role:

• Processing of customer orders in the spare parts area based on SAP/R3
• Active order management in coordination with internal and external process partners
• Receipt, clarification, and processing of technical inquiries
• Disposition and determination of relevant systemic parameters
• Controlling and ensuring the timely supply of spare parts

Your Profile:

• Completed technical education or comparable qualification
• Professional experience in international order management of an industrial company
• Experience in disposition (preferably in spare parts)
• Experience in project work is desirable
• Very good user skills in SAP/R 3 (module SD) as well as MS Office (especially Excel)
• Flexibility and high team orientation
• Strong communication skills and high customer and service orientation
• Very good English skills in both speech and writing

As part of our team, you will experience the spirit of an international and innovative market leader in the dental industry. In addition to an attractive compensation package, you will benefit from a variety of social benefits, including: 30 days of annual leave, flexible working hours with the option of mobile work, and an attractive company pension plan. Our subsidized company restaurant, employee parking spaces, and company sports are available to you. You will also receive intensive training, further education opportunities, and access to LinkedIn Learning. Take advantage of the benefits of JobRad and make your commute environmentally friendly and healthy. Our employees are important to us: We offer a comprehensive, global employee support program with a variety of benefits.