Head Of HR Services (dentons Business Services EMEA)

Head Of Hr Services

As Head Of HR Services, you will lead the operational delivery of HR services across the UK, Ireland, and Middle East. You will drive process excellence, service consistency, and continuous improvement through a shared service model.

Responsibilities

The key responsibilities of this role include, but are not limited to:

1. Lead and implement HR operational strategy aligned with business objectives.
2. Oversee the HR Services function, ensuring efficient and high-quality service delivery across all regions.
3. Drive consistency and continuous improvement initiatives of HR processes, policies and systems to enhance efficiency, accuracy and user experience.
4. Optimise HR processes and systems, leveraging automation and digital tools, in collaboration with the HRIS team.
5. Establish and monitor KPIs, SLAs, and operational dashboards to measure service performance.
6. Ensure compliance with employment law and regulatory requirements across all jurisdictions.
7. Oversee GDPR compliance and ensure robust practices are in place for data management and protection.
8. Manage HR operations budget and resource planning.
9. Build strong relationships with stakeholders and act as a senior advisor on HR operations.
10. Communicate effectively with colleagues at all levels regarding HR services and process enhancements.
11. Promote cross-functional collaboration to ensure joined up, user focussed HR delivery.
12. Lead, coach, and develop the HR Services team to foster a culture of service excellence and innovation.