Global Identity & Messaging Engineer - Remote Eligible

Global Identity & Messaging Engineer

Dentons is designed to be different. We are driven to always be the firm of the future, to challenge the status quo, and to provide holistic business solutions to our clients in new and innovative ways. We are the lightbulb moments. The bold ideas. We are the world's largest global law firm, with 12,000+ people across 80+ countries. Driven by the diverse perspectives of our people, our clients, and our communities, we combine local knowledge with global insight.

Introduction

The Global Business Technology (GBT) department is essential to meet the Firm's strategic vision. We help to align technology services with the Firm's objectives. This alignment is essential for providing excellent service and value to the firm and its stakeholders. The Firmwide technology function mirrors the firm's Verein structure, balancing the delivery of standardized global services enabled by GBT with tailored local solutions offered by local technology teams. This approach reflects the firm's strategy of building an integrated global law firm, while also recognizing the unique needs of individual local firms. Since its establishment in 2016, GBT has become an integral component of the firm's support infrastructure, relied upon by Verein Members and Affiliates (VMAs). The team, now spanning over 50 members across 12 countries, has seen significant development with its adoption of best practices across various disciplines such as project management, IT service management, and technology operations, highlighted by the introduction of the Central Technology Support (CTS) service. GBT's role and mission have adapted to support the firm's strategic decisions, such as enabling an integrated firm ethos, maintaining a single brand promise, and supporting growth. The objective is to support and enable crossborder client work. These strategic choices required a technology team with a global focus to; enable and support a unified domain, embrace early cloud adoption, implement shared systems, and develop a common digital platform for global integration and collaboration. This has led to the creation of systems that aggregate data for client and people management and support cross-border incentive programs. Global Business Technology is shaped by industry best practices and is designed to optimize technology delivery within the firm's Federated IT model. The team is structured around four core groups: Global Technology Programs, Global Data & Application Services, Global Technology Services, and Global Commercial Services. Each group is responsible for specific areas of technology and business, ensuring effective collaboration and clear accountability. This structure enables GBT to focus on delivering on its promise of Service Excellence.

Role

The Global Identity & Messaging Engineer operates within the Identity & Messaging team within the Global Technology Services group. Reporting to the Global Identity & Messaging Manager, this individual will be accountable for supporting our Firmwide globally managed identity and messaging services. In this hands-on role, the Global Identity & Messaging Engineer is accountable for the maintenance and support of production Identity & Messaging platforms and services (Technical Service Lines), establishing service roadmaps, collaboration with local technology teams, and delivering on our promise of Service Excellence. Success in this position can only be achieved by building a culture of collaboration across the team, with colleagues throughout GBT, and fostering positive relationships with VMA technology teams. The ability to articulate ideas both in writing and through presentation is essential to disseminate knowledge and ideas.

Accountabilities and Responsibilities

Key Accountabilities

• Help to deliver on our promise of Service Excellence by delivering excellent service and support.
• Assume Technical Service Line accountability for assigned services in the areas of identity and messaging.
• Ensure the development of technical processes and procedures to ensure the effective operation of assigned Identity & Messaging Technical Service Lines. This includes monitoring, patching, upgrades, migrations, and optimization.
• Document standards to support Dentons adoption of relevant technologies.
• Close collaboration with all other GBT teams and groups to ensure effective maintenance and support of all globally managed Technical Service Lines.
• Promote and enable effective knowledge sharing, delegation of rights, and empowerment of other global and local VMA technology teams.
• Collaborate with colleagues across GBT and VMA technology teams to support ongoing technology initiatives, helping to establish standards and recommended practices.
• Explore opportunities to apply advanced technology (such as AI) to problems.
• Assist with potential growth opportunities for the Firm, including identity, mailbox, document and other data migrations.

Plan

• Establish and communicate roadmaps for assigned Technical Service Lines within the scope of the Identity & Messaging team to ensure business needs are being met, and expectations are managed.
• Collaborate with GBT teams and groups to ensure requirements are well understood.
• Document processes and develop training materials to help educate all relevant stakeholders, both inside and outside GBT.

Build

• Establish and maintain good practices for the maintenance and support of Identity & Messaging Service Lines, including provisioning, ongoing updates/upgrades, and decommissioning.
• Help to manage and coordinate vendor activities to ensure the success of all changes and new deployments.
• Ensure Identity & Messaging Technical Service Lines are delivered according to defined architectures, aligned with budgets, and well documented and tested.
• Deliver training on assigned Technical Services Lines and other initiatives to help ensure successful implementation and adoption of technologies.

Run

• Provide hands-on technical leadership with the maintenance and support of all assigned Technical Service Lines.
• Participate in the Global Change Management process to ensure the integrity of assigned Technical Service Lines.
• Ensure that the GBT team can provide relevant operational support for all assigned Technical Service Lines.
• Monitor, plan, and deliver platform upgrades and updates with the support of other GBT teams.
• Support and enable our Global Security Operations teams by enabling effective monitoring and response to security incidents.