Account Manager

Account Manager

Deluxe Media Inc., a wholly owned subsidiary of Platinum Equity, is a global leader in media and entertainment services for film, video, and online content. Since 1915, Deluxe has been the trusted partner for the world's most successful Hollywood studios, independent film companies, TV networks, exhibitors, advertisers, and others, offering best-in-class solutions in post-production, distribution, asset and workflow management, and cloud-based technologies.

With headquarters in Los Angeles and offices around the globe, the company employs over 3,200 of the most talented artists, developers, and industry veterans worldwide.

We currently have an opening for Account Manager, Client Services. The position will be a hybrid role in Burbank, CA.

About The Role:

As an Account Manager, Client Services, you will be responsible for supporting the management of client relationships, ensuring the timely delivery of services, and maintaining a high level of customer satisfaction. You will collaborate closely with internal and external stakeholders to coordinate tasks, prioritize orders, and resolve issues efficiently. With a focus on detail and professionalism, you will navigate complex challenges while maintaining a customer-centric approach for a dedicated blend of major and indie clients.

Primary Responsibilities:

• Manage workload and expectations for a mix of major and indie clients, internally and externally.
• Work with global partners to ensure proper handoff of outstanding tasks per order.
• Analyze, interpret and prioritize client orders and create bookings when needed, by entering specifications into order management system accurately and timely.
• Ensure billing details are entered accurately for each order.
• Ensure deliverable due dates are reached on time and escalate if order is in jeopardy of not being delivered by deadline.
• Build and maintain strong client relationships.
• Coordinate scheduling of client QC's.
• Monitor and evaluate day-to-day order issues.
• Provide direction to coordinators and operations regarding priorities.
• Maintain professional and positive working relationships with internal associates and studio representatives to maintain information flow.
• Oversee contingent workforce to ensure orders are delivered accurately and efficiently.
• Monitor shared inbox and reply to clients in a timely manner.
• Learn and adhere to workflows and procedures with ability to train team members on workflows / processes.
• Subject matter expert in Mastering / Distribution.
• Maintain a high level of confidentiality of Deluxe and sensitive client information.
• Special projects / other duties as assigned.

Qualifications:

• Deep knowledge of internal systems and processes.
• Ability to effectively document processes, designs, and workflows.
• Change management experience to evaluate and implement operational, system, and structure efficiencies.
• Proven positive track record in client service experience a must.
• Excellent verbal and written communication skills.
• Strong interpersonal skills.
• Highly organized and able to work independently or with teams.
• Positive, service-oriented personality.
• Strong attention to detail.

If you're an independent thinker with a high level of ingenuity and the above qualifications, then we'd like you to join our team!

We offer a competitive salary and benefits, including 401(k).

Deluxe's policy is to provide equal employment opportunities to all applicants and employees. Applicants will receive consideration for employment without regard to, and will not be discriminated against, on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran status, sexual orientation, gender identity or expression, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. Deluxe will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable local, state and federal law.

Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Deluxe. Please inform the company's personnel representative if you need assistance completing any forms or to otherwise participate in the application process.

This role is based in California and the base pay range for this role is $70,000 to $80,000 annually. Actual amounts will vary depending on education, skills, experience, and geographical location.