Oracle CX Functional Field Service Lead

Oracle CX Functional Field Service Lead

Our Deloitte Sales & Service team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce.

Recruiting for this role ends on December 20, 2025.

Work You'll Do

As a Functional Field Service Lead, you will support the onshore lead in driving functional design and delivery activities for Oracle Fusion Field Service Cloud implementations. You will take an active role in requirements gathering, developing personas and process flows, and crafting backlog grooming and functional testing processes, including participation in sprint demos. Collaboration will be key, as you will work closely with business analysts, offshore developers, and cross-functional teams to ensure continued alignment on functional design, scope and user stories, and overall process execution. Strong communication and team delegation skills are essential, as you will contribute to a collaborative environment and maintain clear, effective client communication throughout project delivery.

The Team

Our Sales & Service offering drives global customer transformation by designing and implementing innovative experiences across customer service, sales, and field service. We blend strategy, technology, and creativity to solve complex challenges—bringing customer strategies to life and creating new markets. Our multidisciplinary team delivers solutions that empower organizations to optimize sales operations, elevate customer service interactions, and enhance field service delivery. By leveraging advanced analytics, Generative AI, transformative technologies, and creative design, we help clients build deeper relationships with their customers and drive sustained growth and value creation.

Qualifications

Required Skills

• Minimum of 6+ years relevant experience in a consulting or industry role, with a minimum of 6 years relevant consulting in Oracle Field Service operations.
• Minimum of 4+ years of experience leading multiple project teams simultaneously on relevant engagements
• Bachelor's degree or equivalent number of years of experience
• Ability to travel up to 50% on average, based on the work you do and the clients and industries/sectors you serve
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future

Preferred Skills

• Oracle Field Service certification
• Exposure to other Oracle modules- Fusion Service, Service Logistics, Maintenance, Install Base, Projects, FinOps, and Subscription
• Exposure to Construction industry
• Experience implementing Redwood UI

Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $113,800 to $208,300. You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.